Sales Support

3 days ago

Mona Vale, Australia ZETR Full time

ABOUT US
- ZETR is an Australian design-led business focused on reinventing electrical for the future. Launched in
- 2017, ZETR has become a renowned name in the architectural and design community around the
- world, receiving numerous awards and being specified by Australia’s design leaders. We are a team of
- passionate individuals, who love working in a fast-paced start up environment. A diverse group who
- fosters collaboration and community, as a way of empowering our team and realising our vision.THE ROLE
- Level: Entry Level/Junior
- Work Type: Full time / Possible 4-day per week part-time
- Based: Head Office
- Position: Sales Support / Customer Experience
- You will be champion of the ZETR Customer experience, the first point of contact through to after sales- ensuring a seamless experience for all clients. Reporting to the National Sales Manager, you will be an

integral part of the Sales team, focused on supporting the Business Development Managers through
- quotations and administration support from HQ.ABOUT YOU

You want to be part of:

- An award-winning Australian luxury brand that is the leader in the architectural and design

industry.
- An energetic customer-centric Sales team
- A confident & unique brand with core values of collaboration, creativity

RESPONSIBILITIES
- Provide core support to dedicated ZETR Sales Team [ZST]
- Generate and prepare Sales Quotations as directed by ZST
- Monitor, track and report on current sales and purchase orders, from all A&D / Trade clients
- Assist with HQ Customer enquiries, supporting in person enquiries with our genuine ZETR
- approach- Champion After Sales processes, managing Clients through this process directly
- Liaise with Sales Support Executive to manage flow of incoming enquiries
- Liaise with Operations Assistant to process orders and returns
- Data entry and management into several software platforms
- Monthly Reports to Sales Manager, proactively assessing ZST for business improvements
- Track and report all Product returns to Ops / Sales Leaders

SKILLS
- Strong communication and relationship building skills
- Relevant tertiary qualification in design or business management (not essential, but preferred)
- Relevant Retail consultancy experience (not essential, but preferred)
- Experience in Salesforce or similar CRM system
- Excellent knowledge of Microsoft 360 Suite

YOU WILL HAVE
- Outstanding organizational skills, with exceptional attention to detail
- Ability to work in a fast-paced environment with demanding client base
- Exceptional work ethic
- Core Customer negotiation and management skills
- Ability to problem solve and work autonomously
- Ability to prioritize tasks with competing importance and deadlines
- 1+ years of Sales experience / Customer service management

Support / Customer Experience Opportunity.

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