Apprenticeships Administration Officer

As an Apprenticeships Administrative Officer your key responsibilities include:

- Provide administrative support to the Apprenticeship Hub Leadership Team and relevant staff within the Apprenticeship Hub
- Undertake administrative and related duties as required to ensure Service Excellence in line with Chisholm’s Customer Service Charter and support the ongoing smooth operation of the Apprenticeship Hub
- Triage all hub phone calls and walk-ins to ensure prompt and efficient handling of their enquiry working towards increase of employer and student satisfaction
- Provide timely support to the re-enrolment process, ensuring all enrolment documentation is completed and meets regulatory requirements whilst, providing high levels of customer service
- Complete and process all enrolment documentation and Student Record information as required by Chisholm procedures and standards

**ABOUT YOU**

You are a highly motivated individual with well-developed skills in providing administrative support in a complex and demanding working environment.

**Qualifications and skills required for the role**:

- Certificate III in Business or Business Administration or a suitable combination of lesser qualifications and relevant experience
- Significant experience and advanced knowledge of Microsoft Office including MS Excel, MS Word, PowerPoint
- Demonstrated ability to use various software suites and databases i.e. Strata, My Chisholm, Markbook and Employer portals, CRM, PureCloud and Epsilon
- Excellent written, verbal communication and interpersonal skills

**ABOUT US**

Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.

We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.

At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.

To learn more about Chisholm click here

**WHAT WE OFFER**
- ** An Inclusive work culture**:

- Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through **relevant and responsive high-quality education.**:

- ** Professional Development**:

- continue to grow your career as you nurture your students
- ** Networking Opportunities** with Industry Partners
- ** State of the art facilities** on our campuses
- ** Free on-site parking** as well as locations close to public transport
- ** Free Employee Assistance Program**:

- get the support you want. Its confidential.
- a cover letter
- your resume
- contact details of three (3) referees
- Verified copies of all qualifications and transcripts as listed on resume.
- Current & Valid Working with Children Check (Employee and not Volunteer)
- Verified copy of unrestricted rights to work in Australia
- Verified Police Check (position dependent)

**Applications for this position close at 5.00pm on the 16th of June 2025.**

Chisholm Institute reserves the right to withdraw an advertised position at any stage.

Find out more about us by visiting us on our Website and social media sites.