Service Desk Officer

4 days ago

Geelong, Australia HAYS Full time

Windows OS | Active Directory | M365 | MDM

**Your new company**
Education institution based near Geelong.

**Your new role**
As an IT Service Desk Officer, you will be responsible to provide IT support for approximately 920 students and 100 staff members.

**Role and responsibilities**:

- Provide daily support for students with non-school-supported (BYOD - MAC) Notebook Computers: attaching to Network, loading of required Software, Internet, and E-mail access
- Provide daily MAC and Windows computer related field support to all Teaching Staff and Admin Staff as required
- Manage & maintain allocated Service Desk tickets through Freshservice consistent with the agreed Service Levels and ITIL principles.
- Maintain & provide user support for Mac related Notebook Computers, Desktop computing & peripheral equipment, including support as required for other Windows based Desktops, Printers, Scanners, Video Conferencing
- Provide assistance with the installation and commissioning computer equipment and peripherals as directed, including iPads, Laptops (Mac and PC), Desktop Computers, Printers, and peripherals.

**What you'll need to succeed**
- Recent experience working in an ICT Service Desk Officer role or similar.
- Minimum two years’ experience working in an ICT Service Desk.
- Familiarity with ITIL based Service Desk processes
- Demonstrated experience working with current laptop, tablet, mobile, and desktop hardware and software.
- Tertiary qualifications in Information Technology or similar field.
- Demonstrated experience working with Windows 10 / 11.
- Demonstrated experience working with Microsoft Office Suite 2013/2016 and O365.
- Demonstrated experience working with MS Outlook.
- Proven Mac Hardware troubleshooting / diagnostics and break fix.
- Experience with supporting Mobile Phones.
- Excellent communication skills, both written and verbal.

**What you'll get in return**
- Initial 3-month contract with possibility to extend.
- $35-$45 an hour + Super.
- Great work culture.

**What you need to do now**

2845094

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