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ICT Service Desk Leader
2 weeks ago
As a seasoned leader, you will play a pivotal role in managing key ICT service desk support functions.
About the Position- Oversee the service desk triage function, including phone-based support and incident resolution
- Manage a team responsible for Level 1 and Level 2 clinical application support, fostering a culture of excellence and innovation
Essential Responsibilities:
- Oversee service requests, incidents, and problems to maintain service standards and optimise customer satisfaction through proactive issue resolution
- Analyse performance data to drive continuous improvement and strategic planning
- Collaborate closely with stakeholders to ensure timely and effective resolution of technical issues
Working Environment:
- Join a values-driven organisation that values respect, compassion, commitment, accountability, and innovation
- Be part of a highly skilled, professional, friendly, and dedicated team who takes pride in providing high-quality service
- Enjoy a supportive environment that encourages professional growth and education in this specialist area
- Excellent working conditions with a high sense of job satisfaction and personal growth
- A vibrant staff wellbeing program and access to confidential employee assistance services
- Range of professional development opportunities to enhance your career and leadership skills
- Competitive salary packaging benefits and recognition of contributions
Diversity and Inclusion Commitment:
- We believe in the power of diversity and inclusion, celebrating the unique backgrounds, perspectives, and talents of our team members
- We foster an environment where everyone feels valued and respected, promoting positive employment opportunities and workplace wellbeing
