Lead Service Desk Analyst

**ABOUT US**

To ‘Cotton On’ to something means to understand or discover the potential of a great idea. As a Group, we’ve always believed in big ideas matched with a fierce will to bring them to life. In 30 years, the Cotton On Group has grown to become Australia’s largest value fashion group, with seven brands in 20 countries across the world, driven by a team of over 20,000 passionate people, and growing.
We make the most of today and always look to tomorrow for new and exciting opportunities. We get involved, roll up our sleeves and make things happen. Join our team in our shared belief that we can make a difference to the lives of everyone we touch - from our backyard to the world.

**ABOUT THE ROLE**

**SKILLS & EXPERIENCE**
- Demonstrated experience in an I.T service role
- Proven experience in being customer focused: ability meet customer needs; build productive customer relationships, taking responsibility for internal stakeholder satisfaction.
- IT Desktop, Hardware, software and printers
- POS system basic troubleshooting of POS, modems, cash up drawers and EFTPOS
- Basic troubleshooting knowledge of enterprise systems such as ERP, HR, Payroll and Distribution Centre systems
- Basic understanding of Windows operating systems, WIFI, ADSL & VPN
- Experience in using one or more ticketing systems and is aware of various ticket categories such as service desk requests, incident and problem
- Experience in resolving high level technical problems quickly and clearly to a customer via phone or in person
- Exposure to work in a roster based environment
- Experience in documenting procedures and training materials

**OUR CULTURE**

Here at the Cotton On Group our people are at the heart of everything we do. We are surrounded by great minds that inspire us, every single day. We are a close knit bunch who encourage and support each other to achieve big things.
On top of this, we know our future success depends on making responsible decisions. Through our Cotton On Foundation, the philanthropic arm of the Cotton On Group, we truly believe we can create meaningful change - and that this is the right thing to do. Our people are our #1 Cotton On Foundation ambassadors and have the opportunity to make a real difference to the lives of thousands of people.

**BENEFITS**

We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:
50% team member discount for all of our 7 brands. ‍

A world class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts and free fitness classes (think reformer Pilates classes, personal training sessions, yoga studio, spin room and run club)

A brand-new childcare centre onsite - incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door
- ️ The Beckley, our in-house café with chef prepared healthy meals, coffee and snacks. You can also grab a nutritious take home meal, taking the stress out of dinner time.

Flexible working - enabling you to find the right working rhythm to be at your best.

Competitive salary packaging - ensuring we are constantly benchmarking to industry.

On-site concierge, let us help you get your life sorted with dry cleaning, car wash and more.

An Employee Assistance Program for you and your family.

Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work.

Team mingle celebrations, speaker’s series, surprise and delight moments - the magic happens when we get together.

Do you have a dog? Bring them into the office. We love them

ABOUT US

ABOUT THE TEAM