Service Desk Engineer

3 weeks ago

Geelong, Victoria, Australia Opteon AUS & NZ Full time
About us:

Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US markets. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers. Our future growth strategy is for organic growth, diversification and international expansion.

Full Time working onsite in Opteon's Geelong Office

About The Role

Working in a fantastic team of fun and tech savvy IT Professionals, the IT Service Desk Engineer is the first point of contact within the IT Service Desk at Opteon. This role will see you working onsite in Opteon's Geelong office, providing exceptional IT support across Opteon and playing a key role in deploying equipment and hardware.

Reporting to the IT Services Manager, you will be provided extensive training in everything IT and for the right person, an opportunity to progress into a level 2 role or another position within the team.

Key Responsibilities
  • Provide support to end users either over the phone, internet or in person
  • Troubleshoot difficult or unusual situations in a timely manner
  • Assist with the installation and deployment of new hardware and software
  • Oversee asset and stock management
  • Contribute to the continuous improvement of the Service Desk through sharing ideas and suggestions
  • Provide high levels of customer service to internal and external stakeholders

About You
  • Demonstrated communication and problem-solving skills
  • Some experience working in IT and/or customer service environment (desirable but not essential)
  • Innovative – Can think outside of the box and bring new ideas to life
  • Positive, organized, motivated and a team player
  • You have a strong passion for technology

What we offer:
  • Training and professional development
  • Novated leasing
  • Wellbeing initiatives including EAP services

Opteon is committed to cultivating and preserving a culture of inclusion and connectedness, where employees are embraced for their unique qualities and valued for their contributions. We encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds.

How to apply:

Please apply for this position by submitting your application online including your resume and covering letter.

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