Library Support Coordinator

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Library Support Coordinator you will:
manage all aspects of the operations at a site or sites, while working across TAFE Queensland to lead and manage staff, tasks and groups.

This position reports to the Senior Client Services Librarian.

This is a Permanent, Full-Time opportunity.

There is a requirement for a 7am start for this role, Monday - Friday at South Bank Campus Library.

The position will be based primarily based at South Brisbane Campus however you may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Focusing on our Customer, Working Together, Showing Initiative, and Taking Responsibility.
Ensure the availability of staff on a daily basis through the preparation and implementation of rosters and leave management, including the management of all routine, emergent and long term relief arrangements for staff within the work unit.
Create and maintain procedural documents in line with the operational requirements of the organisation
Lead the operational requirement for a site/s, including but not limited to being the primary liaison between internal and external stakeholders, site management, allocating tasks, actioning requests, leading or participating in projects and monitoring staff
Ensure the provision of skilled administrative support by coordinating the process for recruitment and selection, including merit selection, interviews and short listing and preparation of necessary documentation of administrative staff including relief positions and agency staff.
Demonstrate effectiveness in leading and performing tasks of an administrative nature including analysis and problem-solving, task prioritisation, and goal achievement within predetermined deadlines.
Contribute to the provision of effective customer services by fostering team building and maintaining cooperative relationships, leading change and contributing to quality improvement activities
Lead and participate in administrative and business aspects of services, including collection and maintenance of statistics, quality improvement initiatives, basic research and monitoring use of physical, human and financial resources.
Supervise, train and manage staff in line with quality human resource management practices.
Promote professional services standards by resolving daily operational issues with the team, reviewing work practices, maintaining confidentiality and using discretion when escalating major issues to management (with recommendations ideally) or making decisions within authorised parameters, and flagging issues to management as required.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:
1. Demonstrated ability to ensure the availability of staff on a daily basis through the preparation and implementation of rosters and leave management, including the management of all routine, emergent and long term relief arrangements for staff.

2. Advanced skills or proven high-level skills in organisation, coordination, leadership and problem solving abilities.

3. Proven highly developed communication,, negotiation and interpersonal skills with experience in stakeholder and customer engagement liaison appropriate to an environment of change and continuous improvement while demonstrating the ability to establish and maintain effective working relationships with stakeholders and staff at all levels.

5. Ability to oversee and achieve organisational goals while maintaining an efficient, productive and positive office culture and employee experience

Highly Desirable Requirements

Proven success and experience leading and managing an office or site which includes rostering of staffing resources
Project Management experience
Experience working within a Library environment

How to apply

A detailed resume;
A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (m