Food & Beverage Team Leader

1 week ago

Adelaide Region SA, Australia Crowne Plaza Hotels & Resorts Full time

**Your day-to-day**
- Run the daily operations across the restaurant and bars and room service as required
- Train colleagues in quality and service standards, ensuring they have the necessary tools and equipment to perform and are empowered to execute in their roles.
- Ensure hotel services colleagues provide guests with prompt service, professional attention and personal recognition
- Ensure guests are greeted upon arrival and make time to interact effectively with guests.
- Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction
- Support the Food & Beverage Management team in: Planning for future staffing needs in a timely manner, completing all stages of IHG Recruitment on-boarding. Promoting teamwork and quality service through daily communication and coordination with other departments. Supporting the team, driving performance and executing projects. Driving team performance related to the hotel’s soft skills and key metrics with particular focus around Guest Love, Problem Handling and colleague heartbeat. Managing payroll, costs and inventory management. Control stock and ordering in line with business needs. This includes conducting accurate monthly stock takes without any gaps in process or time.

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