Export Operations Coordinator

9 hours ago

Tullamarine, Australia B&H Worldwide Full time

Job Title: Export Operations Coordinator

Line Manager: Operations Manager

Location: Melbourne

Conditions: Full Time (Monday to Friday)

Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry-leading systems and processes. At B&H we are fully committed to rewarding dedication and success and supporting staff to achieve their full potential. The Export Operations Coordinator will work within the Operations team, to complete shipments from start to finish always ensuring excellent customer service.

Main Role Accountabilities

Compliance:

- Ensure Export and Import processes are completed in compliance with AU regulations and procedures including security and safety.

Operations:

- Arrange shipments as per customer instructions following customer SOP and liaise with Overseas offices and relevant other B&H departments to meet required deadlines and KPI set by the customer.
- Respond to Customer requests within a timely fashion.
- Ensure all shipments are placed within the Company system.
- Arrange AOG shipments as and when required.

Profitability:

- Review each file to ensure correct costing is recorded.
- Highlight areas of concern to the line manager or the account CS manager

Customer Focus:

- Maintain and develop customer relationships alongside customer solutions and any other relevant departments.
- Understand individual customer needs and requirements.

Personal Attributes

This role needs to be underpinned by excellent customer service skills. You will have excellent attention to detail and possess a sound knowledge of Air Freight processes.

Key Skills and Attributes
- Work pro-actively using own initiative.
- Proven communication skills both written and verbal.
- Ability to consider several possible options and decide on the most appropriate method.
- Possess appropriate IT skills.
- Excellent process and planning skills.

Qualifications and Experience
- Industry experience preferably within Air Exports
- Sound knowledge of Word, PP, and Excel.
- Dangerous Goods Compliant a benefit

About Us

The Global Institute of Logistics has named B&H Worldwide as the world’s Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate, and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe, and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry-leading systems and processes. At B&H we are fully committed to rewarding dedication and success and supporting staff to achieve their full potential.

Schedule:

- 8 hour shift

Application Question(s):

- Salary expectations and notice period

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