Regulatory Officer

**Regulatory Officer - Information and Privacy Commission**
- Work collegiately with the team and other IPC staff to undertake reviews, investigate complaints and other regulatory activities.
- Contribute to projects to support IPC regulatory functions to facilitate improved understanding and compliance.
- Collaborating with the team and other IPC staff to contribute to developing and implementing business processes and service delivery requirements.
- Full-time ongoing role located at the McKell Building - Haymarket.
- Salary ranging from $101,947 - $112,849 base per annum plus super.

**About the role**

**Your key accountabilities include**:

- Plan, prioritise and manage a caseload of files within set timeframes to achieve high quality outcomes including maintaining key relationships; providing responsive customer service and meeting organisational goals.
- Undertake a range of regulatory work relating to the legislation administered by the IPC, by collecting information from members of the public and/or agencies; undertaking research; reviewing and analysing documents; interpreting legislation; issue identification, problem solving, exercising alternative dispute resolution; making findings or recommendations and preparing reports/correspondence.
- Ensure effective, regular and timely communication with parties by providing information and guidance to the public and agencies through tailored.

**About you**

We are seeking a pro-active and enthusiastic individual with demonstrated experience in administrative law, investigations or undertaking regulatory activities including proactive regulatory initiatives. The successful applicant will have excellent verbal and written communication and interpersonal skills, including the ability to communicate and facilitate early resolution of issues between parties.

You will have research and analytical skills and a demonstrated ability in the analysis of data using quantitative and qualitative approaches, including the capacity to compile and interpret complex data/issues rapidly and accurately in reports/communication.

**To be successful in this role you will have**:

- Appropriate tertiary qualifications or demonstrated experience in law, investigations or undertaking regulatory functions.
- Demonstrated experience in undertaking a range of regulatory activities including investigations and proactive regulatory initiatives with a sound understanding of investigation principles, process and practices.
- Sound experience in undertaking performance monitoring, reporting and measuring activities in a public sector environment.

1. Provide an example of a situation you dealt with where the priorities and timeframes changed. How did you adapt?

2. Provide a workplace example of a complex written communication you prepared to recommend a course of action in response to a review or a complaint. Describe the approach you took and the outcome.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

**About us**
The Information and Privacy Commission (IPC) is an independent statutory authority, established on 1 January 2011 and is an agency within the NSW Customer Service Cluster. Our vision is to promote transparency and accountability through better access to information, balanced with a commitment to privacy rights for the people of New South Wales.

**Working at the IPC**

The IPC is a great place to work Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.
The IPC serves all the people of NSW and we want to reflect that diversity in our people.
community, veterans, carers, refugees, people in regional NSW and people of all ages.

We strive to be an inclusive workplace where all our people can bring their authentic
selves to work without judgement.

You can view our full diversity and inclusion statement here.

**For more information, please visit**:
Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

**Working at Department of Customer Service**
The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people