Regulatory Operations Officer

**Regulatory Operations Officer - NSW Building Commission, Licensing and Accreditation**

**Grade**: Clerk Grade 5/6

**Duration**: 1 x Ongoing, 2 x Temporary (1 x up to 12 months, 1 x up to 6 months but potential to get extended up to 12 months)

**Location**: Parramatta (Regular office attendance required)

**Closing Date**: Tuesday, 20th May 2025 [9:59am]

**About the Building Commission NSW**
- Building Commission NSW was established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets.
- Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility.
- Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.

**About the role**

The Regulatory Operations Officer position is part of the Business Engagement Team—a dynamic group that plays a vital role in delivering high-quality customer service and making complex decisions in a high-volume licensing environment.

This role involves reviewing decisions and providing technical guidance on complex and sensitive matters to both internal and external stakeholders. Clear and accurate advice is essential in ensuring consistency with relevant legislation and regulatory frameworks.

Building and maintaining strong stakeholder networks is a key focus, enabling effective information flow and timely responses in line with regulatory policies and procedures. The position also supports the identification, review, and implementation of initiatives aimed at improving service delivery and operational efficiency.

**To be successful in this role, you will**:

- Have strong organisational and time management skills and the ability manage competing priorities and work within strict statutory timeframes, including the ability to respond to a broad range of complex and escalated matters.
- Strong verbal and written skills with strong attention to detail including the ability to present information accurately, succinctly and using appropriate structure when engaging with internal and external stakeholders.
- Thrive in a busy work environment while completing allocated work and supporting colleagues to achieve their outputs and to deliver business outcomes within a diverse team.
- Represent the organisation in an honest, ethical and professional way and help others understand their obligations to comply with legislation, policies, guidelines and codes of conduct.
- Support the implementation of systems improvement initiatives, and the introduction and roll-out of new technologies. Make effective use of records, information and knowledge management functions and systems.
- Be proactive in taking responsibility and being accountable for own actions. Be aware of risks and act on or escalate risks, as appropriate.

**To Apply**

Please submit your resume of no more than 5 pages for review, together with a cover letter of no more than 2 pages demonstrating your capability for the role.

Salary Grade 5/6, with the base salary for this role starting at $97027 base plus superannuation

**Closing Date: Tuesday, 20th May 2025 [9:59am]**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process