Administration & Compliance Manager

**Who We Are**:
Challenger Services Group is a leading national provider of service solutions across critical industries, including commercial cleaning, security services, hospitality, food production, government, aged care and education. Our operations span across every State and Territory, where we are recognised for our excellence in quality, safety, and uncompromising environmental standards. Our clients include global tech giants and international hotel brands, renowned national aged care providers, state and local government as well as prestigious schools and vital community centres. Our purpose is to raise the bar on service excellence

**About the Role**:
We are seeking a highly motivated and experienced Administration & Compliance Manager to join our fast-paced team in Southport. This full-time role is ideal for someone who has previously worked in a senior administrative role within the trade services sector, such as plumbing or electrical, and is familiar with scheduling, liaising with customers, and ensuring smooth operations in a busy environment.

As the Administration & Compliance Manager, you will be responsible for ensuring work is scheduled to maximise efficiency, overseeing administrative processes, ensuring compliance with Safe Work Practices and supporting the business to deliver well-organised and effective services. This role requires a self-starter who thrives in an autonomous, fluid environment, with strong attention to detail and excellent organisational skills.

**Key Responsibilities**:

- ** Schedule Jobs**:Plan, coordinate, and schedule weekly jobs for contractors, ensuring timely service delivery.
- ** Equipment Repairs**: Organise and manage equipment repairs to minimise downtime.
- ** Resolve Issues**: Efficiently address and resolve customer complaints and concerns.
- ** Contractor Management**: Oversee contractors to ensure work quality and compliance.
- ** Customer Invoicing**:Handle daily invoicing and complete After Service Reports for customers.
- ** Follow Up on Debtors**:Monitor and follow up on aged receivables for timely payment.
- ** Database Maintenance**: Update and manage customer database records and compliance documents.
- ** Assist Operations Managers**: Provide support with queries, job scheduling, and customer concerns.
- ** Office Administration**:Perform general office duties, including document preparation, data entry, and inventory management.
- ** Support Operations**: Assist with site start-ups, manage equipment maintenance, and support the Operations team with various tasks.

**About You**:
We’re looking for someone who thrives in a fast-paced, dynamic environment and enjoys supporting both customers and the operations team. You should have strong organisational skills, an eye for detail, and the ability to manage multiple priorities independently. If you’re proactive, enjoy solving problems, and are ready to make a real impact in administration and compliance, we’d love to hear from you.
- Proven experience in a senior administrative role, preferably within the trade services industry (plumbing, electrical, etc.).
- Demonstrated ability to schedule and coordinate jobs and manage customer relationships effectively.
- Sound knowledge of invoicing, aged debt follow-ups, and general office administration.
- Experience with contractor oversight and ensuring service quality.
- Ability to professionally and proactively manage customer complaints and provide effective solutions.
- High attention to detail with the ability to handle multiple tasks simultaneously.
- Excellent communication skills, both written and verbal, with a professional phone manner.
- Proficient in Microsoft Office Suite and experience with database management or CRM systems.
- Strong organisational skills and ability to work autonomously in a fast-paced environment.

**Why Join Us**:

- Highly competitive salary with additional benefits, that will ensure reward for effort and commitment.
- A full-time, permanent position with a growing national company that truly values its staff.
- Opportunities for professional development and growth.
- An autonomous role where your contribution directly impacts the success of the business.
- Flexible start and finish times.
- Central office location in Southport, close to transport and with onsite parking.

If you’re ready to join a great team and help build a positive workplace culture, we’d love to hear from you