Office Administrator

5 hours ago

Southport Queensland, Australia Puzzle Advisory Partnership Pty Ltd Full time $60,000 - $90,000 per year

Office Administrator / Client Services (Accounting)

About Us

Puzzle Advisory Partnership is a boutique accounting and advisory firm dedicated to helping businesses and individuals achieve financial clarity and confidence. We provide tax, accounting, business advisory and compliance services to a diverse client base. As we continue to grow, we are looking for an organised, proactive Office Administrator / Client Services professional to join our team. This role combines general office administration with client services support, particularly in relation to accounting compliance obligations.

Role & Key Responsibilities


• General office administration: answering phones, managing correspondence, greeting clients, scheduling appointments/meetings.


• Supporting the accounting/advisory team with data entry, document management, invoicing and client file maintenance


• Responsible for the lodgment of Activity Statements (BAS/IAS) & tax returns with the ATO


• ATO and ASIC compliance including company annual statements, maintaining corporate registers, preparing standard ASIC forms and minutes.


• Monitoring key tax and compliance deadlines to ensure clients remain compliant


• Liaising with the ATO to organize ATO payment plans and interest remissions ect


• Client liaison: collecting required documents, responding to queries, following up outstanding information from clients.


• Preparation of annual Tax Packs and BAS/IAS Packs.


• Client onboarding, including setting up client records in practice management software, ensuring clients are added to tax agent portals, ASIC and ABR details are up to date.


• Maintaining office systems, supplies and liaising with external service providers

Skills & Qualifications


• Previous experience in office administration or client services within an accounting or professional services firm


• Knowledge of BAS/IAS preparation and understanding of ATO lodgement processes


• Familiarity with ASIC compliance requirements (annual statements, company forms, corporate registers, large company and public company reporting obligations)


• Strong organisational skills, attention to detail and ability to manage deadlines


• Excellent communication skills (written and verbal) with a client-focused mindset


• Proficiency with MS Office Suite and accounting software (Xero, XPM, Class, How Now and now Infinity)


• Team player with initiative and a strong sense of responsibility


• Demonstrates initiative in identifying inefficiencies and implementing practical solutions to improve administrative workflows.


• Expected to manage assigned responsibilities independently, with accountability for accuracy and timeliness.

Personal Attributes


• Takes ownership of tasks and delivers outcomes with minimal supervision


• Proactive communicator who confidently engages with clients via phone and email


• Committed to continuous improvement and bringing efficiency to administrative processes


• High level of accuracy and attention to detail in all aspects of work


• Reliable and accountable, with a strong sense of responsibility for deadlines and client outcomes


• Adaptable to evolving systems and procedures, with a willingness to learn and embrace new technologies or methods.

What We Offer


• Supportive, collaborative and professional team environment


• Exposure to a broad range of accounting, advisory and compliance work


• Competitive salary + superannuation


• Professional development and training opportunities


• Long-term career growth in a stable firm

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