Guest Experience Officer

2 weeks ago


Werribee, Australia Ingenia Communities Full time

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.**About the Location**
- Werribee is a thriving western hub, set on the Werribee river and fixed between Melbourne and Geelong, and is known for its rich history, vibrant arts and culture scene and stunning parklands. It offers a range of transport options - including a train station just 750m from Ingenia Federation Werribee’s entrance - making it easy to get out and explore the local area.

**About the Role**
- Seeking a part-time Receptionist/Guest Experience Officer to join our Federation Werribee Village.

**Key Accountabilities**
- Managing reception and front of house
- Take payments when necessary.
- Assist guests & residents with all questions and reasonable requests.
- Greet residents and guests in a warm and friendly manner.
- Register any issues in terms of cleaning, maintenance, office, common areas etc.
- Conduct site tours, if necessary, with prospective residents
- Use of computer programme and MS Office to maintain databases in relation to guests and residents.
- Attend to general receptionist duties including filing.
- Any other duties as assigned by management.
- Ensure the site remains clean and tidy.
- Lock up facilities including but not limited to office, units, common areas and gates.
- Attend to matters including but not limited to noise complaints, maintenance requests, repairs to public area facilities, etc.
- Carry out routine walk around, and perimeter checks to ensure all residents are abiding by site rules.
- Actively foster and support a positive working relationship with all team members, always following correct reporting lines.
- Show absolute care and empathy towards the needs of our customers, communicate with genuine care and engage in positive relationships while maintaining professional conduct.

**About You**
- Previous reception and administration experience is essential
- Previous Strong computer literacy skills
- Planning and organizational abilities
- Confident in decision making and able to work with mínimal supervision.
- Excellent written and verbal communication skills.
- Excellent customer service skills.
- Proactive team player.
- Well-presented, confident, and proficient at dealing with people.

**Next Steps**

**Culture and Benefits**
- Employee rewards and recognition program
- Discounted accommodation rates at Ingenia holiday parks
- Friendly environment

**Culture and Benefits


  • Guest Services Agent

    2 weeks ago


    Werribee, Australia Lancemore Hotel Group Full time

    **Be part of our fun, supportive team**: - ** Casual role - flexible shifts and hours**: - ** Casual rate per hour**: **Mon-Fri - $29.59** **Saturday - $35.51** **Sunday - $41.43** - ** No Hotel experience required - just a great attitude!**: - ** Free onsite car parking** Escape the city, just 30 minutes drive from the Melbourne CBD and join the team...

  • Guest Services Agent

    2 weeks ago


    Werribee, Australia Lancemore Hotel Group Full time

    **Be part of our fun, supportive team**: - ** Competitive salary, excellent work conditions and employee discounts**: - ** Casual Role** The Lancemore Mansion hotel is looking for friendly and well presented Team Member who will fit into our culture of delivering outstanding customer service. Currently we are looking for a casual position representing...


  • Werribee, Australia Lancemore Mansion Hotel Werribee Park Full time

    **Be part of our fun, guest service focused team!**: - ** Attractive salary + benefits**: - ** Easy to get to location and close to public transport** We are currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team. **Lancemore Mansion Hotel Werribee Park** Situated on a grand 19th Century estate...

  • Guest Service Manager

    2 weeks ago


    Werribee, Australia Lancemore Mansion Hotel Werribee Park Full time

    **Be part of our fun, guest service focused team!**: - ** Attractive salary + benefits**: - ** Easy to get to location and close to public transport** Lancemore Mansion Hotel Werribee Park is currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team in a casual capacity. **Lancemore Mansion Hotel Werribee...


  • Werribee, Australia IHG Full time

    **About us** Holiday Inn Werribee is a newly opened hotel for Melbourne proudly showcasing the new Holiday Inn open lobby concept. Situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hotel occupies the top 4 floors of the mixed use 12 storey premises and boasts sweeping views right across to the You...

  • Guest Services Agent

    2 weeks ago


    Werribee, Australia Lancemore Hotel Group Full time

    **Full Time, Permanent Position**: - **You will get to work with a great team of people**: - ** Supportive leadership committed to developing their people** **Lancemore Mansion Hotel** is looking for friendly and well presented Team Member to join our Front Office Team. If you are an outgoing, customer-focused professional who thrives on delivering...


  • Werribee, Australia Lancemore Mansion Hotel Werribee Park Full time

    **Join Our Talent Pool at Mansion Hotel Werribee Park** Are you looking for an exciting career opportunity in the hospitality industry? Mansion Hotel is always on the lookout for dedicated and passionate individuals to join our team. We invite you to express your interest for future opportunities in the following areas: **Housekeeping** - Ensure our guests...


  • Werribee, Australia IHG Full time

    **About us** Holiday Inn Werribee is a newly opened hotel for Melbourne proudly showcasing the new Holiday Inn open lobby concept. Situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hoteloccupies the top 4 floors of the mixed use 12 storey premises and boasts sweeping views right across to the You...

  • Front Office Manager

    2 weeks ago


    Werribee South, Australia Lancemore Hotel Group Full time

    **An exciting opportunity for an experienced Front Office Manager to lead the team at one of the grandest hotels in Australia**: - ** A desire to nurture and build a service focused high performing team**: - ** Mentoring and a tailored career pathway to advance your career**: - ** Great variety of discounts and benefits including free parking** We are on...

  • Night Auditor

    4 days ago


    Werribee, Australia Holiday Inn Full time

    **About us** Holiday Inn Werribee proudly showcases the new Holiday Inn open lobby concept. Situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hotel occupies the top 4 floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel...