Guest Service Manager

1 week ago

Werribee, Victoria, Australia Lancemore Hotel Group Full time
  • Be part of our fun, guest service focused team
  • Attractive salary + benefits
  • Easy to get to location and close to public transport

Lancemore Mansion Hotel Werribee Park is currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team in a casual capacity.

Lancemore Mansion Hotel Werribee Park
Situated on a grand 19th Century estate amongst 10 stunning acres of formal English gardens, Lancemore Mansion Hotel is an entire world apart. A truly spiritual experience, from the moment you sight the spectacular grounds you'll feel in awe of Mansion's rich history, grand architecture and unparalleled elegance.

Relax with a treatment at our award-winning spa, enjoy a picnic in our magnificent formal gardens and experience delicious farm-to-table dining at Joseph's restaurant.

The perfect place to relax and reconnect, Werribee Park is home to the Historic Chirnside Mansion, Victoria State Rose Garden, Werribee Open Range Zoo and a natural riverine where you can find native wildlife and plants

About The Role

  • Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
  • Be an ambassador for the hotel, positively representing and promoting our boutique brand over the phone, by email and in person
  • Make recommendations on the hotel and local area
  • Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required

About You

  • Success in a similar role and exposure to front office reception and reservations work
  • Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
  • An acute eye for detail and exceptional administrative skills and able to pick up systems
  • Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
  • Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays for 6 months minimum
  • Positive mindset and a can do attitude

About Us
Founded in 1986,
The Lancemore Group
is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

  • Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
  • We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
  • You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
  • We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Apply now
Follow us on Linked in

  • Restaurant Manager

    1 week ago

    Werribee, Victoria, Australia Lancemore Mansion Hotel Werribee Park Full time $60,000 - $80,000 per year

    Create your legacy at one of Victoria's most iconic destinations.Set amongst ten acres of breathtaking English gardens and the grandeur of a 19th century estate, Joseph's Restaurant at Lancemore Mansion Hotel Werribee Park is a destination in its own right — and now, we're searching for a passionate, driven Restaurant Manager to take the helm and lead the...

  • General Manager Lancemore Mansion Hotel Werribee Park

    7 days ago

    Werribee, Victoria, Australia Lancemore Hotel Group Full time $90,000 - $120,000 per year

    General Manager – Mansion Hotel & Spa, Werribee ParkFull service luxury. High stakes. Huge potential.The Mansion Hotel & Spais an icon with grand architecture, lush gardens, and rich heritage. But we are not looking for someone to simply preserve it. We need a General Manager who can move the needle, drive commercial growth, and set a new benchmark in...

  • General Services Manager

    2 days ago

    Werribee, Victoria, Australia Arcare Full time $60,000 - $120,000 per year

    General Services Manager & Roster Coordinator - Arcare WerribeeFull Time position | Monday to Friday | 9am - 5pmBrand-new Aged Care ResidenceSalary range- $ $34.17 per hourAccess to discounts at Apple, Samsung, Gyms + Travel + Health InsurancePaid training days + opportunities for professional dev. and Career ProgressionAbout ArcareAs one of Australia's...

  • Team Member

    1 week ago

    Werribee, Victoria, Australia Cinnabon Full time $1,248,000 - $1,662,400 per year

    Position Overview: Implementation of procedures, standards, and tactics to optimize restaurant sales, control costs, provide a quality guest experience by adherence to quality, cleanliness, and service standards.Essential Function: Responsible for following brand standards, company rules and policies and job responsibilities in job positions as assigned by...

  • Bar Attendant

    1 week ago

    Werribee, Victoria, Australia Lancemore Mansion Hotel Werribee Park Full time $50,000 - $70,000 per year

    Join Our Team at Mansion Hotel & Spa Werribee Park – Deliver Elevated Guest ExperiencesWe're focused on taking our service from great to exceptional, and we're looking for passionate, experienced bar professionals to help us deliver standout hospitality in our iconic setting.This part-time role is ideal for someone who takes pride in their craft and...

  • Food and Beverage Attendant

    1 week ago

    Werribee, Victoria, Australia Lancemore Hotel Group Full time $45,000 - $60,000 per year

    Be part of our fun, guest service focused teamNew Food and Beverage Boutique eventsIdeal for candidates looking to work in beautiful surroundsPerfect for those with charisma and a can do attitudeWe are preparing for the very exciting season at the Lancemore Mansion Hotel Werribee Park and are looking for guest-focused individuals with various levels of food...

  • Food and Beverage Attendant

    1 week ago

    Werribee, Victoria, Australia Lancemore Mansion Hotel Werribee Park Full time $40,000 - $80,000 per year

    Be part of our fun, guest service focused teamNew Food and Beverage Boutique eventsIdeal for candidates looking to work in beautiful surroundsPerfect for those with charisma and a can do attitudeWe are preparing for the very exciting season at the Lancemore Mansion Hotel Werribee Park and are looking for guest-focused individuals with various levels of food...

  • Business Development Manager

    1 week ago

    Werribee, Victoria, Australia Holiday Inn Full time $90,000 - $120,000 per year

    About usHoliday Inn Werribee is situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hotel occupies the top four floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel offers 150 stylishly appointed guest rooms and suites, gym,...

  • Business Development Manager

    7 days ago

    Werribee, Victoria, Australia Holiday Inn Werribee Full time $90,000 - $120,000 per year

    About usHoliday Inn Werribee is situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hotel occupies the top four floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel offers 150 stylishly appointed guest rooms and suites, gym,...

  • Food and Beverage Attendant

    11 hours ago

    Werribee, Victoria, Australia Holiday Inn Werribee Full time $45,000 - $65,000 per year

    About usHoliday Inn Werribee is situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hotel occupies the top four floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel offers 150 stylishly appointed guest rooms and suites, gym,...