Guest Services Agent

4 days ago

Werribee, Australia Lancemore Hotel Group Full time

**Full Time, Permanent Position**:

- **You will get to work with a great team of people**:

- ** Supportive leadership committed to developing their people**

**Lancemore Mansion Hotel** is looking for friendly and well presented Team Member to join our Front Office Team. If you are an outgoing, customer-focused professional who thrives on delivering outstanding guest experiences, we’d love to hear from you

**About the role**:
As a Guest Service Agent, you will be the first point of contact for our guests, ensuring a warm and seamless experience from check-in to check-out. Your responsibilities will include:

- Providing exceptional customer service and hospitality
- Managing guest check ins and check outs efficiently
- Assisting guests with luggage upon arrival and departure
- Responding to guest inquiries and requests in a professional and timely manner
- Handling reservations, payments, and general front office administration

**About you**:
To excel in this role, you will be:

- Passionate about hospitality and creating memorable guest experiences
A strong communicator with a warm, professional demeanor
- Well-presented and confident in a guest-facing role
- A team player who loves a fast-paced environment
- Experienced in front office administration, reservations, or cash handling (preferred but not essential)
- Tech-savvy with strong administrative skills
- Passionate in all areas of front office and provide highest level of customer service

**About us**:
Founded in 1986, **The Lancemore Group** is a leading Australian boutique hotel brand, renowned for our award-winning accommodation, conferences, weddings, restaurants, and wellness spas. As a **family-owned business**, we combine the expertise of a large company with the heart of a family.

**Why join us?**
- Career growth and development opportunities
- A supportive, high-performing workplace culture
- Generous staff discounts and company-wide incentives
- Social team events and activities

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

**Follow us on**LinkedIn

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