Guest Service Agent

4 days ago

Werribee, Australia Holiday Inn Full time

**About us** Holiday Inn Werribee proudly showcases the open lobby concept. Situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hotel occupies the top 4 floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel offers 150 stylishly appointed guest rooms, gym, outdoor garden courtyard, all day dining in our Rosana Bistro & Bar and versatile conference and events spaces. **Your day to day** - Check in and check out guests providing a seamless true hospitality experience - Responding promptly to guest requests and enquiries - Inputting and updating guest reservation profiles - Recognise and welcome back IHG members and encourage new guests to enroll for IHG One Rewards Loyalty program - Suggestive selling for guest accommodation rooms and utilising in house food & beverage offerings - Understanding hotel facilities, including room configuration and food & beverage operating hours - When required providing support to other operational areas such as food & beverage service, making coffees, setting up conference & events rooms, cleaning for hotel presentation **What we need from you** - Experience in a front office role within a hotel environment is highly desirable - Competency using property management and point of sale systems, current or pervious Opera and - Infrasys and HobOs experience is highly desirable - Commitment and available to work a rotational roster, shifts will include early mornings, late evenings, overnights, weekends and public holidays - A positive and energetic attitude with a "can do" approach meaning you're happy to roll up your sleeves and help everyone out to deliver our guests with a memorable stay - A genuine want to be part of the new hotel and join a highly motivated team who work together to flex in changing situations - Ability to be self-motivated and a self-starter that can take the lead in any situation - Excellent verbal and written communication - A true brand ambassador for Holiday Inn and the IHG group - A current RSA Responsible Service of Alcohol) certificate is desired - Valid Australian working rights **What we offer** Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including: - Paid birthday leave - Enhanced parental leave - Flexible work options and proactive health days - Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. - In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. - Uniform is provided - Entitled to one barista coffee or tea per shift from Rosana bistro & bar - Full onboarding training, learning and development. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Guest Services Agent

    16 hours ago

    Werribee, Australia Lancemore Hotel Group Full time

    **Be part of our fun, supportive team**: - ** Competitive salary, excellent work conditions and employee discounts**: - ** Casual Role** The Lancemore Mansion hotel is looking for friendly and well presented Team Member who will fit into our culture of delivering outstanding customer service. Currently we are looking for a casual position representing the...

  • Guest Service Agent

    1 week ago

    Werribee, Victoria, Australia Quest Werribee Full time $45,000 - $60,000 per year

    About the businessQuest Serviced Apartments is the largest and fastest growing serviced apartment operator in Australasia with a network of 160 franchised properties across Australia, New Zealand and Fiji.  For nearly 25 years Quest have provided convenient locations, reliable standards and flexible living conditions for the extended stay corporate...

  • Guest Service Agent

    7 hours ago

    Werribee, Victoria, Australia Quest Werribee Full time $45,000 - $65,000 per year

    About the businessQuest Serviced Apartments is the largest and fastest growing serviced apartment operator in Australasia with a network of 160 franchised properties across Australia, New Zealand and Fiji. For nearly 25 years Quest have provided convenient locations, reliable standards and flexible living conditions for the extended stay corporate traveller...

  • Guest Relations

    1 week ago

    Werribee South, Australia Lancemore Hotel Group Full time

    **Join Australia’s most awarded luxury boutique hotel operator**: - ** Shape your career with a growing organisation**: - ** Iconic and award winning location**: - ** Part time with flexibility** **About the role**: The **Mansion Hotel and Spa's Guest Relations/Services Manager** will report into the Front Office Manager and have a sound and diverse...

  • Guest Service Manager Lancemore Mansion Hotel Werribee Park

    1 week ago

    Werribee, Victoria, Australia Lancemore Hotel Group Full time $90,000 - $120,000 per year

    Be part of our fun, guest service focused teamAttractive salary + benefitsEasy to get to location and close to public transportWe are currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team.Lancemore Mansion Hotel Werribee ParkSituated on a grand 19th Century estate amongst 10 stunning acres of formal...

  • Customer Service Casuals

    2 weeks ago

    Werribee, Australia Lancemore Hotel Group Full time

    **Casual role - weekday and weekend shifts available**: - ** Morning, Afternoon and Evening shifts**: - ** Great extra income for Mums/Dads, Students, Retirees**: - ** Opportunities for potential permanent roles**: - ** Free car parking**: - ** Competitive Salary - from $28 to $54 per hour - pending shift days/times**: - ** Some experience would be great**...

  • Customer Service Casuals

    2 weeks ago

    Werribee, Australia Lancemore Hotel Group Full time

    **Casual role - weekday and weekend shifts available**: - ** Morning, Afternoon and Evening shifts**: - ** Great extra income for Mums/Dads, Students, Retirees**: - ** $$$ "Refer a friend" program - $100 if they work 2 shifts, $200 for 10 shifts**: - ** Opportunities for potential permanent roles**: - ** Free car parking**: - ** Competitive Salary - from...

  • Customer Service Staff

    1 week ago

    Werribee, Australia Lancemore Hotel Group Full time

    **Casual, part time or fulltime roles - YOU CHOOSE!**: - ** Join an award winning luxury Hotel group - AGFG Chef's Hat, Conde' Nast International **Traveler's** Award**: - ** Opportunities for further training and career development**: - ** Free car parking**: - ** Competitive Salary - from $27.15 to $54.29 per hour - pending shift days/times**: - ** No...

  • Office Coordinator

    2 weeks ago

    Werribee, Australia Reliance Real Estate Full time

    Due to the amazing progression and growth from our Senior Sales Professionals, we are seeking **Sales Assistants and Sales Agents** at **Reliance Werribee.** We will train you in everything Real Estate, as long as you have the drive and the willingness to learn and to prospect. Experience is not essential, however, an understanding of the day-to-day duties...

  • Spa Receptionist

    1 week ago

    Werribee, Australia Lancemore Hotel Group Full time

    **Free car parking**: - ** Work within a friendly, supportive & professional environment**: - ** Free "U" Day - get a paid day off on your Birthday**: - ** Ongoing professional product training**: - ** Access to exclusive "Get MORE at Lancemore" - staff discount and benefit program**: - ** Full time or part time - you choose** L.M. Spa at Lancemore Mansion...