Guest Service Agent

4 days ago

Werribee, Victoria, Australia Quest Werribee Full time $45,000 - $60,000 per year

About the business

Quest Serviced Apartments is the largest and fastest growing serviced apartment operator in Australasia with a network of 160 franchised properties across Australia, New Zealand and Fiji.  For nearly 25 years Quest have provided convenient locations, reliable standards and flexible living conditions for the extended stay corporate traveller who comprise approximately 80% of our client base.  Quest is now one of the top 15 serviced apartment providers in the world and is widely recognised as the market leader of serviced apartment accommodation in Australia.

About the role

Involves all aspects of smooth-running Front Office which includes entering of reservations, responding to accommodation enquiries, updating room inventory, night audit, providing friendly and personalised customer service promoting the business to achieve accommodation sales, assisting corporate and leisure guests upon check in and check out

Benefits and perks

The role presents a great opportunity to work closer to home, with a friendly team, under the banner of the highly successful and established Quest Group brand.

Skills and experience

Will demonstrate a passion for customer service, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, strong attention to detail, ability to work in team environment but also work autonomously and high standards of personal presentation.

Previous Guest Relations or Front Office experience is essential, ideally in a hospitality/travel/tourism environment.

Experience with sales and industry qualifications would be highly regarded.

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