Customer Care Specialist

2 weeks ago

Sydney, Australia Hatch Full time

This is an opportunity to work a fast-growing law-tech company Lawpath exist to democratise the law and on a mission to help small businesses get the legal support that they need (and deserve). We’ve helped over 300,000 Australians find a better way to solve their legal needs and wear that badge with pride.
- **Customer Support**:

- **Full-time**:

- **Surry Hills, AU**:

- **Visa sponsorship** - No
- **Entry Level (including Interns)** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Why LawPath**

LawPath is Australia's largest and leading online legal platform for businesses.

We provide technology powered legal services at a fraction of the time, cost and complexity of the traditional system.

50,000+ businesses have used LawPath to start a company, register their trademark, create legal documents or compare and choose a lawyer from Australia's largest lawyer marketplace.

**About the role**

This position will be at the front-lines when it comes to embodying Lawpath’s core values and providing the best experience to customers to ensure we continue to be Australia’s leading online legal platform.

**What you'll be responsible for**
- **Complaints Resolution (online / live chat)** Log, investigate, and resolve customer dissatisfaction or problems via online platforms, to improve negative customer experiences
- **Query Handling (online / live chat)** Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experiences

**Skills you'll need**
- **Written communication **Writes in a clear and structured format to convey information and ideas effectively to a target audience
- **Service orientation **Actively seeks and develops strategies to help key stakeholders
- **Verbal communication **Speaks clearly to convey information effectively to a target audience

**Job Type**: Contract

**Salary**: $50,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

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