
Customer Service Representative
3 days ago
**Customer Service Representative**
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional service to our customers by answering their inquiries, resolving their issues, and providing information about our products and services.
Monday - Friday
Initial training is provided
Working from home 3 days a week will be an option after training period.
Based at Notting Hill, VIC
$30-$35 an hour
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Resolve customer complaints and issues by providing appropriate solutions and alternatives
- Maintain accurate and detailed records of customer interactions and transactions
- Provide information about products and services to customers and promote sales opportunities
- Follow up with customers to ensure their issues have been resolved and they are satisfied with their experience
- Collaborate with other team members to ensure consistent and high-quality customer service
- Continuously learn and maintain knowledge of our products and services to better assist customers
- Order processing for customers
- SAP usage
- Order book management
- Order entry/issue quotations on request
**Requirements**:
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- SAP Experience
- Exposure to industrial goods and markets
- Order Process experience
- Customer Service Experience
- Efficient on phone conversations
- Giving the best attitude and outcome to all clients/customers
- 2-3 years in similar role
**Job Type**: Casual
**Salary**: $35.00 - $40.00 per hour
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
- Morning shift
**Experience**:
- Inbound call centre: 2 years (preferred)
- Outbound call centre: 2 years (preferred)
- Customer service: 2 years (preferred)
- Order entry: 2 years (preferred)
Work Authorisation:
- Australia (preferred)
Work Location: In person
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