Customer Service Representative

1 week ago

Castle Hill, Australia DK THOMPSON PARTNERSHIP Multi brand franchise of Hertz Australia Full time

DK THOMPSON PARTNERSHIP Multi brand Franchise of Hertz Australia

As a world leader in the Car Rental Industry, Hertz operates in more than 150 countries worldwide. At Hertz, we PRIDE ourselves on our reputation for providing excellent customer service, fast. We're looking for a dynamic and motivated Customer Service Representative. Our goal is to be the very best at what we do

DK Thompson Partnership is a multi brand franchise of Hertz Australia. We have been in operation since 1998 and have 12 locations across Sydney and The Hunter Valley

What is this role all about?

You will be responsible for providing exceptional customer service to our customers. You will be required to work at any of our Western Sydney locations (Penrith, Richmond, Castle Hill, Bankstown, Fivedock and Parramatta)

In this role you will:

- Create a Positive Customer Experience
- Complete Rental and Return transactions efficiently and accurately
- Provide accurate information
- Sell Hertz Rental options to our valued Customers
- Ensure overall Customer satisfaction by resolving issues
- Administration Duties
- Handling incoming and outgoing phone calls
- Clean and transport vehicles if required

What do we need from you?

This position is a dual role and requires you to multitask duties which vary from processing rentals & returns, providing excellent customer service, answering phone enquiries to washing and transporting vehicles. To be successful in this position, our new Team Member will be able to demonstrate the following:

- Previous experience in Customer Service or Sales
- Strong Leadership and Decision making skills
- Ability to work alone and as part of a team
- Attention to detail
- Excellent verbal and written communication skills
- Computer and keyboard skills are essential
- Flexibility of working hours across 6 days Monday to Saturday
- You must hold a current NSW driver's license
- Ability to clean and transport vehicle

*Please note this position involves working across all locations, as listed

Experience in Rental Car Industry would be an advantage.

What do you get?

In return for your hard work and dedication, you will be rewarded with:
A competitive hourly rate & incentives

Full training

Company uniform

A supportive team environment

Career growth and development opportunities

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

Please Note: Previous Applicants need not apply.

Applicants must be eligible to work in Australia.

**Job Type**: Casual

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Flexible hours

COVID-19 considerations:
Application Question(s):

- Please advise your current vaccination status?
- Do you have a reliable vehicle?
- How many hours work are you looking for ?
- Which of the following locations are you willing to work at ? Penrith, Parramatta, Richmond,Castle Hill, Fivedock & Bankstown
- How many hours a week are you looking for ?
- What days are you available to work?

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

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