Volunteer Customer Care Officer

1 week ago

Thomastown, Australia Community Accessability Inc Full time

**Job description**

**Volunteer Opportunity**: Volunteer Customer Care Officer

**Position Type**: Volunteer

**Location**: Thomastown

**About Us**:
Community Accessability is a not-for-profit organisation dedicated to supporting aged care recipients across the state. We are seeking compassionate and community-focused volunteers to provide essential phone-based support to our aged care clients, ensuring they feel connected and valued.

**About the Role**:
As a Customer Care Officer, you’ll play a vital role in checking in with our aged care customers through regular phone calls. These conversations help foster a sense of community, address any concerns, and ensure our clients feel supported and heard.

**Key Responsibilities**:

- Conduct regular phone check-ins with aged care clients.
- Provide a friendly and empathetic ear to listen to their needs and feedback.
- Maintain accurate records of client interactions.
- Identify and report any concerns or issues to management.
- Support initiatives that enhance client satisfaction and well-being.

**What We’re Looking For**:

- Excellent communication and listening skills.
- A friendly, patient, and empathetic approach to client interaction.
- Strong attention to detail for recording client information.
- Reliable and committed to maintaining a regular schedule of calls.
- Passion for supporting aged care clients and improving their experience.

**Why Join Us?**
- **Make a Difference**: Provide meaningful support and connection to aged care recipients.
- **Skill Development**: Enhance your communication and customer service skills.
- Community Impact: Play a critical role in improving the lives of clients across the region.
- **Flexible Volunteering**: Fit this rewarding role around your existing commitments.

**What we offer you**
- Flexible hours (you choose your availability)
- Full training and support with your role
- Volunteer recognition events throughout the year
- Skill-building opportunities including communication, customer service, teamwork, leadership and problem-solving
- Can assist you to meet Job Seeker mutual obligations (if applicable)
- Access to Employee Assistance Program (EAP)
- Opportunities to foster meaningful connections

**Benefits of Volunteering**
- **Build Relationships**: Volunteering can introduce you to new people and help you expand your social network.
- **New Skills**: Volunteering can help you develop a wide variety of skills, including communication, teamwork, leadership, and problem-solving.
- **Work Experience**: For those looking to enter or change careers, volunteering offers valuable work experience, making you more competitive in the job market.
- **Improved Well-being**: Studies show that volunteering can improve mental health by reducing stress and increasing feelings of happiness and life satisfaction.
- **Increased Self-Esteem**: Helping others can boost your confidence and provide a sense of accomplishment.
- **It’s a Fun & Rewarding Experience**:Volunteering can be a lot of fun You’ll get to try new things, meet new people, and maybe even learn some new hobbies or skills along the way. It's a chance to break out of your regular routine and do something that feels good.

**Want to find out more?**

**Job Type**: Volunteer

Licence/Certification:

- Driver Licence (preferred)

Work Location: In person

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