Customer Management and Finance Officer

APS Level 5
- Canberra, ACT
- $87,264 - $93,294

**About the Department of Employment and Workplace Relations**
We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.

We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.

With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the ‘department of great jobs’- where our people reflect our purpose.

**The Role**
The TSD Customer and Financial Modelling team supports the Technology and Services Division (TSD) in achieving its role as a supplier of corporate services to its customers. The team has two key functions this position will work across:

- TSD Customer Management - the team is responsible for managing Memoranda of Understanding and Letters of Agreement with TSD’s customer agencies, and the department’s Catalogue of corporate/ICT services. The team has a strong stakeholder management / service delivery focus and is the central point of contact for agencies to escalate corporate services issues, as well as performing a range of communication functions.
- Financial Modelling - the team is responsible for managing the TSD Cost and Charge Models. This includes completing monthly processes to maintain the cost model and complete timely and accurate cost recovery from customer agencies.

**Duties and Responsibilities**
The responsibilities of the Customer Management and Financial Officer may include:

- TSD Customer Management
- Resolving issues escalated by customer agencies through various channels by liaising with internal service teams to achieve outcomes.
- Performing secretariat functions for regular customer agency meetings, including minute-taking and action item follow-up.
- Management of a group mailbox, team calendar and SharePoint sites.
- Financial Modelling
- Completing monthly collection, review and upload of key data into our IT costing toolset.
- Data analysis to identify changing trends or discrepancies.
- Liaising with internal service teams, to obtain advice and provide information.

**How to Apply**
Applicants are required to provide a summary (no more than **500**words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Don’t meet all the role requirements?**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.