Finance Support Officer

APS 3 - $63,867 - $71,444 per annum plus superannuation
- Finance & Investment Division
- Canberra, ACT
- City based location with flexible work options.
- Work in a motivated high performing and professional team with a wide range of skill sets and backgrounds.
- We identify and implement opportunities for business improvements to better the department’s accounts receivable and debt management capabilities, and your experience with our processes.

**Who we are**
**The Finance and Investment Division** supports the department to be efficient, effective, and financially sustainable. The division provides strategic financial advice and support to the department, the offices of the minister and to industry stakeholders. The division delivers on business objectives by partnering with the department, providing high quality customer service, advice and support and a nationally consistent approach to business, with consideration to the government’s fiscal environment, its significant reform agenda, and the department’s imperative to maintain financial sustainability.

**Financial Operations Branch **provides shared services for the department, including corporate services such as travel, credit cards, procurement, grants policy, advice and reporting, payroll services, procurement, accounts receivable, debt management and accounts payable. The branch also provides a project management and oversight role for some of the critical projects for the division.

**The Accounts Receivable and Debt Management Section (ARDM)** is responsible for:

- Managing the departments debt and receivables.
- Client invoicing, including billing uploads from external billing systems.
- Revenue reconciliation and reporting.
- Processing payments and refunds.
- Stakeholder engagement with programs related to invoicing, debt and client accounts.
- Managing client accounts and enquiries on the ARDM Helpdesk.
- Contributing to improvements in business processes and enhancements in a changing environment.

**The Job**
Duties include but are not limited to:

- Undertake high volume data entry processing duties.
- Calls pertaining to 1800 National helpdesk number.
- Payment processing over the phone and via preferred payment methods.
- Prepare or complete client refunds.
- Support Revenue processing duties
- Liaise with internal and external stakeholders to ensure positive client outcomes.
- Assist in end of month requirements, including allocations, receipting, journaling, and invoicing.
- Skills and Capabilities_
- Accountability, resilience, and the ability to prioritise and deliver work under competing timeframes.
- Financial management and reporting skills.
- The ability to work collaboratively within a team environment.
- Confident verbal and written communication skills, face to face, phone and digital.
- Knowledge and experience_
- Experience in a range of billing/revenue, invoicing, and reconciliation processes.
- Experience in a client engagement and a customer service environment.
- Experience in using a financial management information system.
- Work under general supervision and direction against established procedures.

**Eligibility**:

- Citizenship_****:

- To be eligible for employment with the Department of Agriculture, Fisheries and Forestry you must be an Australian citizen.
- Pre-employment Check_ - Your suitability for employment will be assessed through a pre-employment screening process. This process includes a requirement to undergo and satisfy a National Police Check, referee checks, character clearance and where required a pre-employment medical assessment, specified mandatory qualification(s) validation and a probation period of 6 months.