Service Coordinator Scheduler

1 day ago

North Plympton, Australia Equans Full time

**Requisition ID**: ANZ00000137**Domaine**: Fonctions Supports/Support administratif**Type d'emploi**: CDI**Temps de travail**: Temps plein- EQUANS ANZ is part of a global, technical services leader, and part of the ENGIE Group. Our local team of qualified technicians and support staff delivers value for customers by balancing cost, risk, and performance, while having access to a global network of experts. We design and provide customised solutions for our clients to support them in their energy, industrial and digital transitions._
- With nearly 900 highly qualified employees across 20+ locations in Australia and New Zealand, we provide excellent technical know-how in design, installation, and maintenance, with a unique combination of skills in Mechanical, Fire Protection, AV and Electrical and Communications Services._

EQUANS is currently looking for an experienced Service Coordinator Scheduler to join the Fire & Mechanical team in North Plympton, SA office. Reporting to the Service Support Manager, the Service Coordinator Scheduler will be responsible for providing full services support to the multi services business day to day operations. This role would suit someone with administrative experience who thrives in a fast-paced environment.
- Role Overview_
- Answering inbound phone calls and answer queries, take messages or direct calls as appropriate
- High level customer service to all internal and external customers
- Invoicing all local PM contracts/calls
- Running AW DCKT reports, Vetting and Invoicing all local contract repair (CO/QU) calls sitting at AW DCKT
- Administration projects (LC) - invoicing, claims, retentions
- First point of contact for local contract invoice rejections and resolving issues to get invoices paid
- Assist with creation and preparation of correspondence, documents, reports, presentations and/or publications
- General Office Administration
- Managing fleet (updating ORIX)
- Other duties as required
- Key skills and experience required _
- Experience with Pronto Xi highly desirable
- Intermediate to advanced Microsoft Office skills
- Excellent written and verbal communication skills
- Previous experience in a fast-paced administrative role
- Previous call centre experience in a service delivery environment (preferred)
- Excellent organisational skills & attention to detail

**_ Benefits of EQUANS_**
- We offer a positive team approach across our 20 locations with a focus on flexible working options for our employees. We support our team members with their career development ambitions and offer training and development opportunities._

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