Homelessness Reception and Program Administrator

Number of Positions Available:

1

- Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Why work with us

The Salvation Army Australia’s Homelessness Stream provides high quality, person centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

Our philosophy is that every person deserves dignity, respect and quality of service and that no one should be without a safe, affordable and secure home. Services are free, voluntary, accredited and delivered by professional and committed staff.

Why this role matters

We currently have an exciting opportunity for a values-driven Reception and Program Administrator, provide reception, including initial client assessment and allocation to the appropriate service area or referral to other external services as appropriate and administrative support to our Peninsula Homelessness Service.

The role you could play
- Screen incoming calls and assess client’s needs to take appropriate actions and manage enquiries effectively
- Professionally manage visitors in a courteous, efficient, and friendly manner
- Provide support for walk in clients
- Diary management and coordination of appointments and advising of client arrival
- Assist with planning and logistics for meetings and events including the setup of Board and IT rooms, organising catering, and audio-visual requirements
- Purchasing supplies and groceries for site as required
- Drive fleet vehicles to for servicing requirements
- Carry out duties when required to provide backup relief for the Site Administrator
- Distribute publications regarding other services to clients efficiently and accurately
- Liaise with external service providers as per schedule to ensure currency of external referral information
- Ensure front of house is always neat and tidy, including undertaking regular cleaning of reception area and client meeting spaces

This is a permanent full-time position based in Frankston however coverage at our Rosebud site may be required at times. Salary and conditions are in accordance with the Social, Community, Home Care and Disability Services Award, Level 2.

As a Reception and Program Administrator at the Salvos, you will enjoy:

- (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
- Employee Assistance Program - Independent confidential counselling service
- Flexible working conditions
- Financial, retail and lifestyle discounts and benefits
- Discounted health and fitness programs through Fitness Passport
- Up to 8 weeks leave per year through our purchase leave scheme
- Generous Parental Leave offering of 12 weeks
- Up to 5 days paid leave per year to support a TSA program or activity
- An inclusive culture of dedicated, passionate and professional team members
- Positively supporting and impacting the lives of others through your career contribution

What we’re looking for
- Relevant business qualification such as certificate IV or Diploma in Business Administration
- Demonstrate experience in reception/administration responsibilities
- Intermediate ability with Microsoft Word and Excel and familiarity with Human Resources Information Systems preferred
- A current VIC Drivers Licence
- Valid VIC Employee Working with Children Check
- Ability to provide proof of Eligibility to Work in Australia

Enquiries Only

Carmel Amici at
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We are committed to providing a safe environment for our people. _
- Please note that The Salvation Army has a mandatory vaccination procedure._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_