Service Support Analyst

1 week ago


Brisbane, Australia Transport and Main Roads Full time

An exciting opportunity has become available for a high performing individual to join the Information Technology branch of Transport and Main Roads (TMR) in the role of Service Support Analyst. TMR is an organisation which offers professional development, a variety of interesting work state-wide, a safe, healthy and secure workplace.
Your Impact
In this role, your primary duties will include but are not limited to:

- Providing customer-focused first and second-level ICT support in accordance with prescribed standards.
- Overseeing the administration and maintenance of a diverse array of IT tools including local area networks, PCs, operating systems, conferencing tools, and more.
- Coordinating the delivery of ICT services and supplies, liaising with both internal and external sources.
- Ensuring peak performance and service levels by coordinating support and fulfilment tasks and offering advice on ICT-related issues within our corporate framework.
- Consistently expanding your understanding of the department's strategic objectives, our ICT framework, and the fast-evolving IT landscape.

Who You Are
**To excel in this role, you should have**:

- Ability to engage in an on-call roster and undertake extra hours or weekend work as needed.
- A background in Microsoft solutions, ITIL, or similar disciplines is strongly favoured.
- Exceptional communication and interpersonal skills, with a proven ability to manage stakeholder relationships effectively.
- A background in technical support, coupled with direct experience in delivering customer service within a Call Centre or Service Centre.

**Applications to remain current for 12 months.Job Ad Reference**: QLD/604537/24Closing Date: Monday, 2 December 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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