Is&t Support Analyst

6 days ago

Brisbane, Australia HAYS Full time

IT Support Analyst with Global company

**Your new company**

Our client is a world leader in catering and support services, employing over 600,000 people across 45 countries. Role reporting into the Service Delivery Manager.

**Your new role**
- Act as a senior IS&T service analyst, managing escalated tickets, problem tickets and provide expert advice on common tickets
- Create knowledge base articles in order to review and amend Service Desk policies and procedure
- Provide 2nd level support for external clients
- Manage queries, trouble tickets, work orders and Requests for Service
- Provide internal systems support including switches, routers, servers, data & voice, and desktop for all users across Compass Group
- Provide remote assistance as well

**What you'll need to succeed**
- Relevant IT Qualification
- Relevant experience in the ICT industry, preferably IT Service Desk.
- Strong customer focus, time management and communication skills. With demonstrated ability to trouble shoot problems or know when to escalate.
- ‘C’ class driver’s licence

**What you'll get in return**

You will enjoy a competitive rates and flexible working conditions.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2856635

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