Customer Experience Consultant

2 weeks ago

Brisbane Airport, Australia Enterprise Rent-a-Car Full time

As a Customer Experience Consultant, you will report directly to the Head of Customer Experience Department. The combined Customer Experience and Claims team provides crucial support to our customers, suppliers and other relevant parties at all points before, during, and after a customer’s rental and claim process. We aim to be a one-stop shop for our customers; from the time a customer calls to enquire about a vehicle, to any follow-up questions a customer may have after they return and everything in between. Customer service excellence is the most crucial part of this role

**Your primary responsibilities in the role will include the following**:

- Develop and maintain customer relationships with corporate, leisure & commercial customers
- Manage all aspects of a customer’s Enterprise experience both online and over the phone
- Communicate with our suppliers providing accurate information regarding reservations, availability, and location information
- Liaise with locations and departments to follow up on customer feedback & ensure a swift and accurate response
- Meet specified time-frames and quality standards
- Maintain documentation and records to high standards
- General administration duties

**About You**
- Outstanding Customer Service Skills
- Adaptive verbal and written communication
- Strong attention to detail
- Genuine desire to help customers and resolve issues
- Organisation skills with the ability to multi-task in a fast-paced environment
- Flexible with the willingness to learn and adapt
- Ability to follow processes, procedures and maintain documentation and records to high standards

With a culture of promoting from within, at Enterprise Rent-A-Car your success will be recognised by excellent career progression opportunities within a growing business. In addition to your remuneration, you will be rewarded with a dedicated learning and development program and numerous employee benefits

**Job Types**: Full-time, Permanent

Pay: From $28.89 per hour

**Benefits**:

- Employee discount
- Referral program
- Travel reimbursement

Supplementary Pay:

- Commission
- Overtime pay
- Penalty rates

**Experience**:

- call centre: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Customer Experience Consultant

    1 week ago

    Brisbane Airport, Australia Enterprise Rent-a-Car Full time

    As a Customer Experience Consultant, you will report directly to the Customer Experience Manager. The combined Customer Experience and Claims team provide crucial support to our customers, suppliers and other relevant parties at all points before, during and after a customer’s rental and claim process. We aim to be a one stop shop for our customers; from...

  • Customer Experience Consultant

    2 weeks ago

    Brisbane Airport, Australia Enterprise Rent-a-Car Full time

    As a Customer Experience Consultant, you will report directly to the Head of Customer Experience Department. The combined Customer Experience and Claims team provides crucial support to our customers, suppliers and other relevant parties at all points before, during, and after a customer’s rental and claim process. We aim to be a one-stop shop for our...

  • Customer Experience Consultant

    3 days ago

    Brisbane, Australia Enterprise Rent-a-Car Full time

    As a Customer Experience Consultant, you will report directly to the Customer Experience Manager. The combined Customer Experience and Claims team provide crucial support to our customers, suppliers and other relevant parties at all points before, during and after a customer’s rental and claim process. We aim to be a one stop shop for our customers; from...

  • Customer Experience Consultant

    6 days ago

    Brisbane, Australia Enterprise Rent-a-Car Full time

    As a Customer Experience Consultant, you will report directly to the Customer Experience Manager. The combined Customer Experience and Claims team provide crucial support to our customers, suppliers and other relevant parties at all points before, during and after a customer’s rental and claim process. We aim to be a one stop shop for our customers; from...

  • Customer Experience Consultant

    1 week ago

    Brisbane, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. We are looking for Customer Experience Consultants to join our team, assisting New...

  • Customer Experience Consultant

    2 weeks ago

    Brisbane, Australia DDLS Australia Full time

    We are the best-in-class, vendor-certified, IT training for businesses. We celebrate you; our people do incredible work and deserve great rewards. **We are Lumify** It’s not a word you’ll find in the dictionary, but it’s a word that means a lot to us. We define Lumify as the process of illuminating lives through learning. It’s about striving to be...

  • Sales Consultant

    1 day ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $75,000

    We are seeking a Sales Consultant to enhance customer experiences through knowledgeable service and operational excellence.Key Responsibilities:Deliver exceptional customer service, provide great product knowledge, and ensure seamless transactionsStay updated with the latest products to share that knowledge with customersContribute to smooth store operations...

  • Remote Customer Experience Specialist

    4 weeks ago

    Brisbane Airport, Queensland, Australia beBeeCustomer Part time $300 - $370

    Job DescriptionWork as a Customer Experience Representative at a remote location.This position is essential for ensuring customer satisfaction and building lasting relationships.Assist customers with inquiries and provide solutions.Handle customer complaints with professionalism.Maintain a positive and helpful attitude.Document customer interactions and...

  • Customer Consultant

    2 weeks ago

    Brisbane, Australia Bendigo and Adelaide Bank Full time

    Customer Consultant **Your new role with Bendigo Bank is just a few clicks away.** **Job Closes: 17th January; Interviews Occurring 21st -23rd January** Position description: Position Description - Customer Consultant (14.07.22).pdf **About the role** As a Customer Consultant you'll get to: - Listen to and understand our customers' needs and present...

  • Customer Experience Designer

    2 weeks ago

    Brisbane, Australia Nous Group Full time

    **Nous is a great place to work** Nous Group is an international management consultancy with over 600 people working across Australia, the UK and Canada. We are a values-based organisation that partners with leaders to shape world class businesses, effective governments and empowered communities. Nous is recognised as Australia's top workplace, ranking...