Customer Experience Consultant

2 days ago

Brisbane, Queensland, Australia Cushman & Wakefield Full time
Job Title

Customer Experience Consultant

Company: Cushman & Wakefield

Location: Herston Quarter facility, Brisbane, Queensland

About the Role

C&W currently have a vacancy to join our onsite Customer Experience team at the Herston Quarter facility. Working as part of a small team of 3, this 19-hour-per-week role will be responsible for the following:

  • Manage all aspects of the Help Desk for incoming calls and emails, passing on messages/jobs to the site team as required
  • Monitor the group email inbox and prioritise and triage correspondence
  • Notify technicians and the Operations teams when urgent requests arise
  • Reception duties, such as signing in and out contractors, checking on induction status, etc.
  • Focus on the customer experience, using the frameworks and training provided, with the intent of reducing customer effort
  • Ensure that a world class customer service experience is delivered regardless of interaction type (face to face or virtual/remote resource depending on client requirement)
About You
  • Prior experience working in a customer facing role
  • Positive, "can do" attitude, willing to go the extra mile to ensure a positive experience

Given the part-time nature of this role, we envisage that it may appeal to those who may either be studying, looking to re-enter the workforce after time away or those on temporary visas who may have restrictions on the number of hours they are able to work.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live, working at Cushman & Wakefield means you will benefit from:

  • Being part of a growing global company
  • Career development and a promote-from-within culture
  • An organisation committed to Diversity and Inclusion

"We have a vision of the future, where people simply belong." We support and celebrate inclusive causes every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community. If you want to live it too, join us."

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: "Cushman & Wakefield"

Seniority level
  • Entry level
Employment type
  • Part-time
Job function
  • Other

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