Ndis Operations Manager

**Our Client**

Our client is a growing business that operates all across NSW that provides support workers and home carers to people living with disabilities and older Australians who wants to live in their home to keep independence with assessed assistance.

**The Role - NDIS Operations Manager (Full Time)**

Our client is seeking an exceptional NDIS Operations Manager with a strong commitment to client care and a passion for helping vulnerable people within the community. This is a remote position but there is the expectation that there may be occasional travel within 50km north of Sydney CBD.

The position of NDIS Operations Manager has the responsibility for ensuring that the day to day delivery of services is aligned to the business strategy and also meets the expectations and operational requirements of NDIS participants, employees, participants, their families and other stakeholders.

It is important that the incumbent in this role has easy access to a range of healthcare services and providers.

**Key responsibilities include**:

- Develop and implement operational strategies to support the effective delivery of NDIS services.
- Stay updated and ensure compliance with NDIS guidelines, policies, and regulations.
- Manage and oversee staff members' recruitment, training, and performance.
- Collaborate with other departments and stakeholders to coordinate service delivery and resolve any operational issues.
- Monitor and evaluate the effectiveness and efficiency of service delivery processes.
- Develop and maintain relationships with NDIS participants, their families, and support coordinators.
- Prepare monthly reports and regularly update senior management regarding operational performance and outcomes.
- Identify areas for improvement and implement strategies to enhance service quality and client satisfaction.
- Handle escalated client concerns and complaints, ensuring they are resolved promptly and satisfactorily.

**Who are we looking for?**

You are an experienced Operations Manager with:

- 5 to 8 years’ experience in a similar operational role
- Experience as a Registered Nurse, noting current APHRA registration is preferred but not required.
- Sound understanding of the principles of My Aged Care, Aged Care Reforms, Consumer Directed Care, NDIS commission.
- Demonstrable leadership skills with the ability to management performance, if required.
- Highly developed organisational, administrative and analytic skills with proven ability to determine priorities, coordinate activities and meet deadlines.
- Has a wide range professional networks and strong stakeholder management skills
- Excellent communication and interpersonal skills, both written and oral
- Ability to maintain confidentiality and quality care
- Ability to think rationally and logically during emergency situations
- Commitment to work within our companies' values
- Ability to manage multiple requests in a fast paced environment
- Reliable, adaptable., motivated and committed to providing quality care
- Capacity to take initiative and to be innovative.
- Full Australian working rights
- Comprehensive Assessment and Case Management experience

If you fit this role, we encourage you to apply
- Our client celebrates diversity and values inclusion. We value the unique backgrounds, experiences and contributions, thoughts, beliefs, perspectives and expressions as it enhances our culture and allows us to give our clients the best outcomes it can. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you_
- We acknowledge Aboriginal and Torres Strait Islander peoples as the first Australian and the traditional owners and custodians of the lands on which we work and live. We acknowledge Aboriginal and Torres Islander peoples' continuing connection to Country and pay our respect to their elders' past, present and future._

**Salary**: From $80,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Application Question(s):

- What is your expected base annual salary?
- What experience do you have managing a team?
- Do you have an NDIS Clearance Check?
- Please describe your experience with NDIS.
- Please describe your experience as an Operations Manager to date.
- Do you have previous experience as a Registered Nurse?

Work Authorisation:

- Australia (required)

Work Location: In person