Service Manager

Let’s talk about nib Thrive
- nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion.
- nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family. nib Thrive currently supports more than 39,000 NDIS participants and is on track to reach its goal of supporting at least 50,000 participants by FY25. nib Thrive is currently one of the top three largest plan managers in Australia.
- Let’s talk about diversity, equity and inclusion
- Let’s talk about this role
- As the Service Manager, you’ll drive your team's performance, set clear strategic goals, and foster a culture of innovation and accountability. Leading a team of 8 leaders, you’ll focus on change management, operational excellence, collaboration, and transparency. This role is a 12-month fixed term contract with the opportunity to work from one of our offices in either Newcastle, Cannon Hill, Ballarat, Melbourne or Adelaide.- Mentor and coach leaders and teams to achieve operational excellence- Foster a collaborative, transparent, and high-performing team culture- Oversee performance plans, reviews, and development for team members- Provide leadership support for issue resolution and workplace matters- Manage grievances and performance-related issues effectively- Deliver insights on automation and optimisation opportunities- Drive strategic participant and employee experience initiatives
- Let’s talk about you
- You’re a dynamic leader with proven experience in operations and change management, thriving in fast-paced, evolving environments. Your strong communication and stakeholder management skills allow you to influence and challenge the status quo effectively. With expertise in leadership development, workforce optimisation, you excel at driving strategic initiatives.- Previous experience in the Disability sector is an advantage

Let’s talk about working at nib
- Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.
- Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance- The opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partners- Support _your better health _- whatever that looks like for you - through our nib Well Program and corporate fitness discounts
- The fine print
- All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. All successful applicants will be required to obtain and hold valid NDIS clearances, including a valid working with children check as per nib’s NDIS Workforce Policy.
- We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.