Ndis Assistant Service Manager

**Description**:
**Assistant Service Manager**

**NDIS**

**Mayfield**

**Full Time**

**Are you prepared to challenge the status quo and advocate for the rights of people with disability to achieve economic and social participation?**

**Do you have the capacity to contribute to teams who share a commitment to building an inclusive community, supporting people to achieve their goals, reach their full potential and live their best life?**

We are looking for an Assistant Service Manager, who has experience and knowledge of NDIS and/or disability employment services. This opportunity is for you if you have:

- A genuine passion for providing outstanding customer service
- A reputation for building strong, trusted relationships through meaningful engagement and effective communication
- A belief in the importance of social connection and sustainable employment and experience of the barriers and challenges that compromise social & economic participation for people with disability
- A commitment to quality services, designed to support people to progress and achieve their goals
- A desire to inspire and support team members to excel in their roles
- A determination to contribute to a positive and productive environment.

If this sounds like you, we are ready and waiting to hear from you.

**About Castle**

For over 30 years, Castle has helped people with disabilities, mental health conditions, chronic illnesses and injuries find work, connection with their community and live meaningful lives in the Newcastle, Hunter, and Central Coast regions.

Castle’s group of highly passionate people, provide support to people to empower and facilitate them to achieve social and economic participation through capacity building, social connection, training, education and employment in collaboration with community referral partners.

We believe in ‘opening a world of possibilities’ through the power of diversity, the responsibility of inclusion and the value of employment.

**About this Opportunity**

The Assistant Service Manager ensure the smooth running of services at all sites within their designated portfolio and provides support to the Service Manager and workforce to provide quality services to participants.

This position works closely with participants and their support networks to understand, develop and implement person centred plans aimed to support participants to progress and achieve their goals.

The Assistant Service Manager will report to the Service Manager and is based at our Mayfield office.

**Further tasks required in the role include**
- Contributing to local planning and the development of service offerings/supports in response to participant and market need.
- The preparation of risk assessments and consultation and support to the workforce to mitigate and manage risk.
- Ensure effective rostering including providing consistent participant support schedules, and workers - including appropriate participant/worker matching.
- Providing ongoing feedback, mentoring, and advice and coaching to direct reports, supporting skill and career development, continuous improvement and increased competencies through an effective performance management framework
- Assist with the evaluation of programs and services and ensure participant support plans address participant wellbeing and goal progression
- Ensure people with disability and their families/carers are appropriately supported in areas of life learning, participation, employment and community inclusion

**Application**

We look forward to hearing from you.
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- Castle also promotes Accessibility for all hiring campaigns, please advise if you require assistance._

**_ Castle’s services operate from the lands of the Darkinjung people, the Awabakal people, the Worimi people and the Wonnarua people. We acknowledge the Traditional Custodians of the lands where we work and live. We pay our respects to the Elders of these lands - past, present and emerging._**

**Role Type**:

- In-house - Permanent - Full-time - Associate

**Company Overview**:

- For over 30 years, Castle has helped people with disabilities, mental health conditions, chronic illnesses and injuries find work and live meaningful lives the Newcastle, Hunter, and Central Coast regions. Castle’s group of highly passionate people, provide support to individuals to empower and facilitate them to be financially and socially independent through a range of community referral partners, capacity building, social interactions, training, education and employment. Castle provides guidance and supports to employers to have inclusive workplaces through recruitment, on the job training and support and workplace education. We believe in the power of diversity, the responsibility of inclusion and the value of employment.