First Line Incidents Manager

3 days ago

North Sydney, Australia Zurich Insurance Full time

A new adventure awaits- At Zurich we’re on a journey, even though we are 150 years young, we are lighting the way to a brighter future. A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet, read on- Let’s create a brighter future together, let’s make a difference- Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future.- A great opportunity has arisen to join the First Line Governance Support team as a First Line Incidents Manager.First Line Governance Support team plays a crucial role in promoting effective risk management, ensuring compliance, and enhancing overall organisational governance. Regularly monitoring and evaluating risks and maintaining proper reporting mechanisms to promptly identify and partnering with the business to close issues. By having strong first line of defence measures, we can reduce the likelihood and impact of potential risks, protect its assets, maintain financial stability, and ultimately provide better services to its customers.
- In this key role, you will be responsible for ensuring a centralised and coordinated approach to incident management. You will triage, coordinate and escalate incidents, helping to minimise any impact and disruption caused. Liaising with a range of stakeholders, you will enhance incident response capabilities, driving continuous improvement in incident management practices within Zurich.- Important to your success - let's grow together- Relevant tertiary qualifications
- Strong understanding of risk management principles, internal controls frameworks, and regulatory requirements.
- Strong project management skills
- An analytical mindset and ability to prioritise incidents effectively
- Ability to work under pressure and make decisions in a fast-paced environment.
- High level of accuracy and attention to detail
- Excellent communication and stakeholder management skills
- Ability to work independently and collaboratively within a team.
- Belong. Zurich is here to support you-
- We could go on, but the main point is that Zurich is a place that you can truly belong and thrive

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