Is Incident Manager

6 days ago

Sydney, Australia WiseTech Global Full time

**About the Role**:
Level up your career and revolutionize the world of logistics with WiseTech Global

Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business operations.

**Responsibilities**:

- Develop and maintain the IS Incident Management process, procedures and policies
- Collaborate with stakeholders & product management to continuously improve the internally built Incident Management system
- Analyse and take corrective actions required to meet Incident Management KPIs
- Ensure high quality incident recording and maintenance
- Prepare Incident reporting
- Provide management information and make recommendations for process improvements
- Develop and maintain strong departmental and stakeholder relationships
- Train IS staff and stakeholders in the Incident Management process, procedures and policies
- Manage both complex and Major Incidents from beginning through to resolution, as required, including:

- Analyse Incident records to determine any trends or apparent Problems that occur
- Ensure Problem tickets are raised when the root cause requires investigation

**Skills and Experience**:

- Minimum 3 years IT Incident Management experience
- Competence using an Incident Management system
- Strong analytical and interpretive skills

**Compensation and Benefits**:
Competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

**Company Culture and Values**:
At WiseTech, we believe in creating a collaborative, supportive, and diverse work environment that encourages growth and development. Our global team offers the opportunity to work on exciting projects and learn from experts in the field.

**Before you apply**:

  • Incident Manager

    4 days ago

    Sydney, Australia Protecht Group Full time

    Exciting role in a high performing Infrastructure team - Bring your passion for all things technical - Great work / life balance **_ About us_** We are Protecht - a fast growth Governance, Risk & Compliance (GRC) SaaS vendor. We provide world-class enterprise risk management, compliance, training, and advisory services to over 300+ customers across various...

  • Incident Manager

    2 weeks ago

    Sydney, Australia Onset Full time

    **Ready for an adrenaline-fueled role where you'll be at the forefront of managing high-stakes incidents?** We are currently looking for an Incident Manager who can act as a reliable point of escalation for service incidents. **About The Company**: They are at the forefront of the tech industry, dedicated to weaving robust network, cyber and cloud...

  • Incident Manager

    1 week ago

    Sydney, Australia Bluefin Resources Full time

    Based in Sydney or Brisbane - Large, enterprise environment - Incident Management - IT Networking and Security **Working as part of a close knit team, this Incident Manager / Service Delivery Management role will see you operating in a highly mission critical environment, and will utilise your exceptional customer service and incident resolution skills, and...

  • Manager, Incident

    2 weeks ago

    Sydney, Australia Perpetual Limited Full time

    More time off for the things that matter - Up to 6 weeks’ leave- Work where you work best - Hybrid office/work-from-home environment The Manager, Incident & Problem is responsible for managing the end-to-end lifecycle of the Incident & Problem Management practices. You will develop, coordinate, and promote effective incident and problem management...

  • Css Incident Manager

    6 days ago

    Sydney, Australia Atlassian Full time

    **Working at Atlassian** Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...

  • Css Incident Manager

    1 week ago

    Sydney, Australia Atlassian Full time

    Overview: **Working at Atlassian** Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a...

  • Incident and Escalation Manager

    2 days ago

    Sydney, Australia Datadog Full time

    The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve Datadog's overall customer experience during incidents and critical moments. Datadog Global Support Engineering (GSE) is looking for experts with a background in Incident Management and...

  • Incident & Problem Manager

    4 days ago

    Sydney, Australia CoStar Group Full time

    Incident & Problem Manager **Job Description**: Company Overview: - CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to...

  • incident management officer

    5 days ago

    Sydney, New South Wales, Australia South Australian Country Fire Service Full time $40,000 - $90,000 per year

    South Australian Country Fire ServiceJob reference: 698104Location: - VARIOUS -Job status: CasualEligibility: Open to Everyone Employment Period:Casual (12 months)Location:VariousPrimary Purpose:Rostering for key roles is crucial for maintaining a Level of Preparedness for Regional Incident Control Centres (ICCs) to be established as part of the new EM...

  • Release and Incident Manager

    2 days ago

    Sydney, New South Wales, Australia Constantinople Full time $70,000 - $120,000 per year

    Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We provide our banking clients with a cloud-native infrastructure to host and manage their customers. We offer a comprehensive suite of banking products, together with all operational services needed to run a bank efficiently.Constantinople's state-of-the-art...