Incident & Problem Manager

13 hours ago

Sydney, Australia Domain Group Full time

We shine a light on all things property. Our business aims to simplify the property journey for all involved; motivated by expertise and our exclusive data. Changing the way people engage with property requires a team of diverse thinkers.

The Incident & Problem Manager is a pivotal role within the Domain Group’s strategy by ensuring the successful implementation and ongoing delivery and uplift of Incident, Problem and Change Management.

The strategic purpose of an Incident and Problem Manager is to minimize the negative impact of IT incidents and prevent their recurrence, thereby ensuring the stability, reliability, and continuous improvement of IT services to support business operations effectively.

**What you’ll be doing**
- Establish and operationalise a consistent Incident and Problem Management processes across Domain Group
- Implement, embed and provide ongoing support of the Incident and Problem Process and Procedures to ensure uplift leading to an adoption of ITIL best practices
- In partnership with the Service Delivery Manager (SDM) will be responsible for overseeing and managing Incident, Problem and Change across the Domain environment
- Ensure the seamless operation, continuous improvement, and strategic alignment of our business technology services with broader organisational goals
- Drive repaid service restoration, effective crisis management, SLA adherence and structure incident response
- Reduce incident recurrence, enhanced IT Service quality and reliability, cost reduction, knowledge and learning, risk mitigation and continuous service improvement

**What we are looking for**
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. A Master’s degree or relevant certifications (ITIL, PMP, ISO27001 Lead Implementer) is highly desirable
- Expert knowledge of ITSM tools JIRA Service Management (JSM) and frameworks, with practical experience in implementing and managing ITIL processes 3
- Incident & Problem Management Expertise: 5+ years defining and driving incident and problem management processes, including experience with post-mortem analysis and corrective action implementation
- ITIL 4 Foundation
- Global Best Practice in IT Major Incident Management (MIM®)
- Root Cause Analysis (RCA) Certifications

**Why join us?**

We’re the kind of place you can make a real impact, with a workplace culture where you can be you. It’s a fun, safe space where you’ll always feel you belong. Perks of the role include:

- Flexible hybrid working - 5 days a fortnight in the office;
- First-rate parental leave and wellbeing policies;
- Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more;
- Continuous opportunities to leap, learn and grow in a team that values creativity and innovation;

We don’t just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities, and turn them into realities.

**What’s next?**

**Equity, Diversity and Inclusion at Domain

  • Amp Foundation Engagement Manager

    1 week ago

    Sydney, Australia AMP Limited Full time

    **AMP Foundation Engagement Manager AMP Foundation (AMPF) is the philanthropic arm of AMP and was established in 1992. We are one of Australia’s largest, independently funded corporate foundations and since inception, we have donated more than $105 million to the community. Although a self-funding, separate legal entity from AMP we have the same origin...

  • Marketing Manager, Amp Bank

    2 weeks ago

    Sydney, Australia AMP Full time

    Marketing Manager, AMP Bank If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Head Of 1st Line Risk- Amp Bank

    3 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Join to apply for the Head of 1st Line Risk- AMP Bank role at AMP Join to apply for the Head of 1st Line Risk- AMP Bank role at AMP Get AI-powered advice on this job and more exclusive features.Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances.Through upturns, downturns, recessions,...

  • Head of Business Partnering, Amp Bank

    2 weeks ago

    Sydney, Australia AMP Limited Full time

    **The opportunity** The Head of Business Partnering, Bank role is to lead the Bank Finance team (direct and virtual) to manage the P&L and Balance sheet, provide analysis and insights on key financial KPIs, help drive performance of AMP Bank and oversee financial control, statutory and regulatory reporting for the Bank. The role engages closely with the...

  • Incident & Problem Manager

    1 week ago

    Sydney, Australia CoStar Group Full time

    Incident & Problem Manager **Job Description**: Company Overview: - CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to...

  • Incident & Problem Manager

    3 weeks ago

    Sydney, New South Wales, Australia Domain Group Full time

    Join or sign in to find your next jobJoin to apply for the Incident & Problem Manager role at DomainJoin to apply for the Incident & Problem Manager role at DomainGet AI-powered advice on this job and more exclusive features.Direct message the job poster from DomainWe shine a light on all things property. Our business aims to simplify the property journey...

  • Incident & Problem Manager

    4 days ago

    Sydney, New South Wales, Australia Visual Lease Full time

    Incident & Problem Manager Job Description Company Overview: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover...

  • Incident & Problem Manager

    4 days ago

    Sydney, New South Wales, Australia Visual Lease Full time

    Incident & Problem ManagerJob DescriptionCompany Overview:CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover...

  • Incident & Problem Manager

    3 days ago

    Sydney, New South Wales, Australia Visual Lease Full time

    Incident & Problem ManagerJob Description Company Overview: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover...

  • Incident & Problem Manager

    4 days ago

    Sydney, New South Wales, Australia Costar Group, Inc. Full time

    Incident & Problem ManagerJob DescriptionCompany Overview: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover...