Work with Us

(Entry level role)**
- **Part time fixed term position (30 hrs p/wk)**:

- **$69,000 gross annual salary plus super (pro-rata for part time)**
- **Attractive “not-for-profit” salary packaging options (approx. $4,000 extra take home pay)**:

- **1 year initial contract with possible long-term extension
**We are seeking a skilled, enthusiastic and energetic professional with a minimum of 2 years industry
experience in IT support to join our result driven and highly passionate team at Metro Assist. If you
are looking for a role that provides a career pathway in system administration/IT support, then this
role is for you***

**About us**
Metro Assist Limited provides vital community service that makes a real difference to the wellbeing
of individuals, families, and communities. We work with newly arrived migrants and refugees, and
families experiencing vulnerabilities, financial hardship, domestic violence, and homelessness issues.

**About the role**
In this role, you will have an opportunity to build and hone your skills in managing system help desk
support and data security management system and programs. You will be mentored and supervised
by experienced system engineers and a data/cyber security expert.

As an IT Support Officer, you will work on a compliance program and contribute towards
strengthening our information security management system (ISMS) accredited to ISO 27001:2013
and the Australian Government’s Risk For Fit Framework (RFFR).

Main responsibilities include:

- Maintain information security management system processes, records and registers

including statement of applicability, inventory register, incident management register etc.
with the guidance of Team Leader, ICT and Operations, Data Security Consultant and
Corporate Service Manager.
- Provide support to internal users (remotely or face to face) and solve simple to moderately
- complex problems and escalate if required in a timely manner.
- Training users on new technologies and system processes and contributing to the

development of reference materials to assist users. Complete simple/standard set-up
activities for user accounts, computers, mobile devices, and other ICT systems to ensure
compliance with Information Security Management System (ISMS) standards.
- Maintain, configure and distribute the Standard Operating Environment (SOE) which

includes the installation and configuration of software. Ensuring all requests are entered and
updated in the Helpdesk system.
- **The salary is based on the SCHCADS Award, and generous salary packaging options are**

**available. The successful applicant will also benefit from ongoing support & supervision,**

**and have access to our Employee Assistance Program.
**Selection criteria essential for this role**:

- Bachelor’s degree or Diploma in relevant IT disciplines from an accredited institution
- Knowledge (through work experience) in
- Microsoft Platforms such as Microsoft Windows 10, Microsoft Office suite, Active
Directory and Microsoft Office 365
- o Information system security/cyber security management- Proven Analytical and Problem-solving skills
- Excellent inter-personal skills in supporting internal and external clients
- Excellent written and documentation skills
- Strong attention to detail
- Team player
- Current Class C Driver’s License (or equivalent) recognised by NSW authorities and own

vehicle.

**Desirable skills**
- Prior knowledge or experience in cyber security projects or course
- Knowledge about not-for-profit or community organisations

**HOW TO APPLY**
- A cover letter
- A current resume including your full name, postal address and contact number
- Two of the most recent work-related referees stating names, positions and contact details

For enquiries regarding this position, please contact our HR Manager Michelle Aldred on (02) 9789

**Please note that only shortlisted applicants will be contacted.
**_Metro Assist is an Equal Opportunity Employer and supports an inclusive approach in the _**

**_genders, LGBTQIA+ people, Aboriginal and Torres Strait Islander peoples, and people with disabilities. _**

**_National Police Check and provision of a current Working with Children Check. _**

**_The successful applicant will be required to provide evidence of appropriate legal rights to work in _**
**_Australia._