Work with Us

1 week ago

Campsie, Australia Metro Assist Full time

**Attractive not-for-profit salary packaging options**
- **Convenient location based in Campsie**
- **Flexible and hybrid working conditions
**Metro Assist (formerly Metro Migrant Resource Centre) is seeking a qualified Financial Inclusion
Team Leader** **to join our dynamic organisation which is committed to making a positive impact in
people’s lives.

**About us**

Metro Assist’s vision is to achieve a fair society that respects diversity and enables all people to
reach their full potential. We work with individuals, families and communities of diverse
backgrounds including migrants and refugees and support their efforts to become resilient and
empowered through our range of services.

We provide refugee settlement support, employment services, family services, emergency relief,
tenancy advice, financial counselling and undertake community development projects and

**About the role**

Metro Assist provides several financial inclusion support programs within the Inner West,
Canterbury-Bankstown, Georges River, and Bayside LGA’s. These include Financial Counselling, EAPA,
No Interest Loans (NILS), and Emergency Relief Assistance.

The primary function of the program is the delivery of a face-to-face counselling service and
casework to clients who reside within the identified catchment area. This service is supplemented
by limited telephone information, representation to a range of relevant authorities such as the
Financial Ombudsman and delivery of communication and educational workshops. The Team Leader
will ensure the program meets funding and service agreements and will ensure that staff are
appropriately trained and resourced to deliver services in compliance with organisational policies,
funding agreements and relevant legislation.

The position is part time, 28-30 hours per week, and is responsible for the following:

- Work with the management team to ensure that the financial counselling practice operates

consistently with professional and ethical standards as required by Financial Counselling
Australia (FCA)and the Financial Counselling Association of NSW.
- Supervising and leading a small team of Financial Counsellor and NILS support workers to ensure

best practice in case management within an early intervention context.
- Provide leadership, mentoring, coaching, reflective practice opportunities for financial inclusion

team members, including student placements, to support them in their professional
development.
- Assist the team to identify and report on issues facing clients, attending external stakeholder

meetings and contributing to policy development, submission writing, and advocacy to promote
- industry best practice.
- Provision of team and individual supervision, including coordination of external supervision to

support the team.
- Facilitation of case conferences and ensuring the team achieve contracted KPI’s.
- Monitoring and adapting to broader policy and program changes.
- Reporting as per funding agreements, legislative and organisational requirements.
- Managing a small caseload to assist the team and supporting caseloads when staff are on

periods of leave.
- Participate in the delivery of internal and external training, and other professional development

activities as required.
- Maintaining relationships with key stakeholders and participate in and contribute to Financial

Counsellors Association of NSW (FCAN), Financial Counselling Australia networks, NILS and EAPA
networks and initiatives, or other sector meetings as required.

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