Customer Service

Ongoing role, part time (22.8 hours per week)
- East Perth based
- Work for the world's largest humanitarian movement

About Red Cross
Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.
About the role
As the first point of contact, the Customer Service & Support Officer is pivotal in creating a positive experience for everyone contacting or attending the Perth Red Cross Office. This role will provide a welcoming and safe connection point and reception environment for: clients accessing services or information; volunteers and members; key partners; and the wider community seeking to connect and access services.
This role delivers effective and efficient quality customer focused service; and facilitates access to information and support services. In addition, the role provides operational and administrative support that enables Red Cross facilities and fleet to support and deliver services to stakeholders and customers in a safe, clean, effective and professionally presented environment.
What you will bring
- Thorough knowledge of solution focused customer service practices
- The ability to identify and implement effective and efficient reception and administration systems within a complex service delivery setting
- Sound verbal, written, communication and interpersonal skills
- Ability to deliver sensitive and responsive customer services to all people irrespective of ethnicity, culture, gender, sexual orientation, disability
- Willingness to learn new skills
- Ability to manage multiple tasks and deliver outputs within specified time frames
- Ability to exercise judgement and initiative within defined policies and practices, identifying where escalation is required
- Proficient computer skills, especially with Microsoft Suite
- Demonstrated ability to manage challenging situations
- A commitment to, and understanding of, reconciliation with First Nation’s people
- Ability to work under general supervision, autonomously and as part of a team within a matrix structure

Benefits that act for you, while you act for humanity
**Financial wellbeing**:  In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
**Health & Wellbeing**:  You can tap into specialist advice for nutrition, sleep, resilience and mindfulness. And access guided meditation and other wellbeing programs.
**Work/Life Flexibility**:  You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options
**Career development**:  Access to ongoing learning, training, and development courses
Further information
This role is covered by the Social, Community, Home Care and Disability Services Award - Level 3. Remuneration from $73,823.36 + superannuation + access to salary packaging.
Applications close at 11:55pm on Sunday 15th September 2024
Applications must be submitted online to be considered for this role.
Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.