Customer Service Assistant

7 hours ago

Acacia Ridge, Australia Flowers Across Brisbane Full time

Job Title: Customer Service Assistant

Company: Flowers Across Brisbane

Location: Unit 1, 37 Mortimer Road, Acacia Ridge, QLD 4110, Australia

(40 hours per week)

**Salary**: AUD 42,760.00 - 75,173.60 per year

About Us:
Flowers Across Brisbane is a leading florist specializing in beautiful floral arrangements and delivering top-notch customer service. Located in Acacia Ridge, we pride ourselves on our attention to detail, creativity, and dedication to making our customers' experiences memorable. We are looking for a passionate and friendly Customer Service Assistant to join our team and help us continue to provide exceptional service.

Key Responsibilities:
Assist customers with placing orders, answering questions, and resolving any issues or complaints.

Manage and coordinate delivery schedules to ensure timely and accurate order fulfillment.

Maintain up-to-date knowledge of our floral products and services to effectively assist customers.

Process customer payments and manage accounts with accuracy and efficiency.

Handle customer feedback professionally, working to resolve concerns and improve service.

Collaborate with the team to ensure the smooth operation of daily activities and high levels of customer satisfaction.

Assist with other administrative tasks as needed to support the business.

Qualifications and Skills:
Previous experience in a customer service role is highly desirable.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and a customer-focused attitude.

Ability to multitask and manage time effectively in a fast-paced environment.

Proficiency in Microsoft Office Suite and experience with CRM systems is a plus.

Ability to work independently and as part of a team.

A positive and friendly attitude with a genuine interest in helping customers.

What We Offer:
Competitive annual salary ranging from AUD 42,760.00 to 75,173.60, based on experience.

A supportive and collaborative work environment.

Opportunities for professional growth and career development.

Employee discounts on floral products and services.

A convenient location in Acacia Ridge, with easy access to public transportation.

How to Apply:
If you are enthusiastic about customer service and have a passion for flowers, we'd love to hear from you

Pay: $42,760.00 - $75,173.60 per year

**Benefits**:

- Health insurance

Schedule:

- 8 hour shift

Supplementary Pay:

- Performance bonus

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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