Senior Operations Manager

Division: Homes NSW

Location:
Liverpool, NSW, AU, 2170

Req ID: 77250

Senior Operations Manager

Housing Response Centre (HRC)

Location – Liverpool

Employment type – Talent Pool for future ongoing and temporary positions

Salary – Clerk Grade 11/12 - $149,739 -$173,174 pa, plus employers' contribution to superannuation and annual leave loading

Opportunities for learning, development, and internal career progression.

Do you have a passion for customer service and would like to use your delivery and management experience to help make a difference in our public housing operations?

The Department of Communities and Justice (DCJ) vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing, disadvantage.

The Housing Response Centre (HRC) is a 24/7 operation of approx. 550 staff. The centre delivers NSW clients access to responsive maintenance services and social housing services, including Link2home crisis accommodation, Social Housing applications and Rentstart Bond Loan.

Your role

This is your opportunity to lead with purpose in a high-impact, client focused environment. As a strategic leader within the Housing Response Centre, you'll shape service delivery that directly supports vulnerable communities across NSW. If you're passionate about customer service, thrive in fast paced operations, and want to drive meaningful change in public housing, this role offers the chance to make a real difference.

What you'll do

The role provides strategic leadership across existing contact centre business functions and services, ensuring strong stakeholder engagement, efficient process and service design. The role will work in partnership with contact centre leadership to develop and implement, manage and evaluate new services into the contact centre environment.

The role may hold one of the following portfolios: Housing Services Operations, Maintenance Operations, and Business Support Operations.

What we're looking for

• A client focused person with strategic leadership and management experience
• A person who is willing to drive change, and uplift performance
• Successful candidates require a current driver's license
• The ability to travel occasionally to various locations across NSW
• The role requires tertiary qualifications in a related discipline and/or equivalent knowledge, skills and experience with a demonstrated commitment to ongoing professional development.

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Sunday, 28th September 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Robert Potter on or at

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Syvonne Pereira on or via

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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The careers site currently promotes this service on the 'Discover roles with DCJ in regional NSW' page.