Response Centre Operator

Division: Homes NSW
- Location: Liverpool, NSW, AU, 2170
- Req ID: 77687

**Response Centre Operator - Maintenance Operations**

**Location - Liverpool**

**Employment type - Talent Pool for future ongoing and temporary positions**

**Salary - Clerk Grade 2/4, $80,129-**$92,701 pa, plus employers’ contribution to superannuation and annual leave loading**

**Opportunities for learning, development, and internal career progression.**
- Your new role offers a generous salary package and internal career progression.

**Your role**

**What you’ll do**

Your passion for making a difference will be rewarded, knowing you are solving problems for those in need by putting your customer service experience and knowledge to work to deliver the best possible outcomes.

You will do this by:

- Keeping track of multiple maintenance requests and activities, ensuring they are progressed and managed end-to-end to deliver optimum service outcomes.

**What we’re looking for**
- We’re looking for dynamic, empathetic, and solutions-focused individuals who thrive in fast-paced environments and are committed to delivering outstanding service. To be successful in this role, you will need to demonstrate:

- A strong client focus and commitment to delivering high-quality customer service.
- A collaborative mindset — you’re a **team player** who supports others, shares knowledge, and contributes to a positive team culture.
- Confidence and professionalism when engaging with **tenants, contractors, tradespeople**, and internal stakeholders.
- Excellent communication skills — you can explain complex maintenance matters clearly and patiently to people from diverse backgrounds.
- Excellent computer navigation skills with the ability to work across multiple systems and screens simultaneously.
- The ability to prioritise and manage competing demands while maintaining attention to detail.
- A high level of initiative and the ability to **think outside the box** when faced with non-standard requests or issues.
- Commitment to ongoing learning through both in-person and virtual training.
- Willingness and flexibility to work across a **24/7 rotating roster**, including nights, weekends, and public holidays.
- Relevant qualifications or a good understanding of general and reactive **building maintenance**, including common issues in plumbing, electrical, carpentry, and safety.
- Current working knowledge of the Australian Building Code and Australian Standards will be highly regarded.
- Previous **Call Centre** or customer contact experience is desirable but not essential.
- Download the role description.

**What We Offer**
- We offer a variety of benefits, including:

- A challenging and rewarding career
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
- Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**
- Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**
- Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close**Tuesday, 23 September 2025 at 11:59pm AEST.

**Got a question?**
- Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**
- We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
- To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**
- A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

**_ The Welcome Experience_**:

- The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.