Director of Franchise Operations

5 days ago

Liverpool, Australia Success Tutoring Full time $120,000 - $180,000 per year

About Success Tutoring

Success Tutoring is Australia's fastest-growing education franchisor, revolutionising the way students learn through personalised tutoring in English and Math for K-12 students. Our innovative membership-based model ensures consistent learning support and a strong focus on motivation—helping students achieve outstanding academic and personal growth.

With tutoring centres across Australia and international expansion underway, we're on a mission to impact students globally. Behind the scenes, our headquarters plays a vital role in supporting our franchise network and team.

Description

As the Director of Franchise Operations, you'll play a pivotal role in:

  • Leading and developing managers: Guiding a team of Managers who support franchise partners, ensuring they have the skills, coaching, and accountability frameworks to drive results.
  • Driving franchise performance: Equipping franchise partners with the tools, training, and accountability needed to achieve KPIs.
  • Managing growth systems: Overseeing lead generation, marketing funnels, onboarding processes, and retention strategies.
  • Building systems & processes: Designing and implementing scalable systems and streamlined processes that improve operational efficiency and consistency across the network.
  • Building a high-performance culture: Creating motivational programs, recognition initiatives, and scalable systems that empower both managers and franchise partners to succeed.
  • Data analysis & reporting: Using data to identify opportunities, address bottlenecks, and improve conversion, retention, and revenue.
  • Strategic execution: Aligning company-wide goals with operational execution to ensure results are delivered.
About You
  • A natural leader with experience managing managers in multi-site, franchise, or performance-driven businesses.
  • Results-oriented, with a passion for growth and achieving measurable outcomes.
  • Skilled in motivating teams and building scalable systems and processes.
  • Comfortable with coaching franchise partners, leading your management team, and collaborating with senior executives.
Requirements

  • Experience in operations, growth, or performance leadership roles within a franchise.

  • Demonstrated success in leading and developing teams to achieve network-wide performance.

  • Proven track record of achieving growth and performance targets.
  • Strong background in building systems and processes to streamline operations at scale.
  • Strong analytical, strategic, and problem-solving skills.
  • Excellent communication and leadership abilities.
  • Passion for education and empowering others.
Benefits
Why Join Success Tutoring?
  • Be part of a movement, not just a company.
  • Help shape the future of education on a global scale.
  • Competitive salary.
  • Opportunities for career growth.

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