Administrative Advisor, Completions, Awards and Graduations

Overview:
- Full-time, Continuing position- Salary HEW 6 + 17% Superannuation and Flexible Working Arrangements- Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University

About The Position

The Advisor also supports the coordination of graduation gown and ticket collection days, including staff recruitment, onboarding, and scheduling. Additionally, they create internal and external communications to support unit activities across various university channels.

The role requires expertise in student database systems to resolve issues and advise stakeholders while ensuring compliance with privacy regulations and internal processes. The Advisor applies knowledge of policies and procedures to provide timely, accurate data and advice, contributing to academic governance reporting and positive student experiences.

The Advisor is also responsible for documenting key processes, standard operating procedures, and guidelines in Promapp, the university’s process mapping software.

To be successful in this position, you’ll have:
- Significant experience in understanding system linkages, trouble-shooting issues, and documenting and implementing process improvements.- Demonstrated ability to engage with complexity, problem solve and exercise strong attention to detail.- Proven capacity to work efficiently and flexibly, both independently and as a member of a team to provide high quality services in a customer focused environment.- Highly developed communication skills including the ability to edit and proof correspondence, compose relevant and targeted messages, and to draft and articulate internal processes capturing within process mapping software.- Excellent interpersonal skills including confidence to interact, advise and negotiate with a wide range of stakeholders, as well as a capacity to build and manage effective relationships.- Significant proven ability to exercise initiative and judgment, as well as take responsibility for end to end completion of tasks within a fast-paced and complex environment.- Demonstrated ability to complete tasks to a high standard within tight deadlines and to manage competing priorities.- Ability to contribute to the operational and logístical support for graduation events, including assisting with the coordination of activities involving key internal and external stakeholders and support staff About the Portfolio

The Education Portfolio is led by the Deputy Vice-Chancellor Education and Vice-President who is responsible for planning and implementation of the University’s strategies related to RMIT’s academic programs and the student experience. The Portfolio is responsible for services to support the quality of RMIT programs, including the professional development of academic staff, continuous improvement of the student experience, learning and teaching outcomes and the management of learning and research information sources.

The Education Portfolio plays a key role in empowering students to access education, participate actively in the life of the University and achieve successful and fulfilling lives beyond graduation. The provision of a stimulating and satisfying experience for students is a priority for the University.

The Academic Registrar's Group (ARG) is responsible for a range of activities underpinning the student lifecycle from enrolment though to graduation. The ARG operating environment is highly complex in view of more than 82,000 student enrolments across the University in both vocational and higher education programs at campuses in Melbourne, Europe and Vietnam, as well as at several offshore locations in conjunction with educational and industry partners.

RMIT has one of the highest numbers of international student enrolments within Australian universities; consequently, compliance requirements are significant with State and Federal legislation imposing numerous and frequently revised regulatory obligations.

The ARG has a staff establishment of around 140 EFT in Australia and Vietnam, and an operating budget in excess of $20 million.

The core University functions performed by the Academic Registrar's Group include: Integrity: academic policy, student conduct, university appeals, assessment support including special consideration, results and academic progress; Academic Governance and Systems: government reporting, systems operations, academic and admissions governance; invigilated assessment; Enrolment and Student Records: student financials, enrolment services, student records, enrolment compliance, and global enrolment services; Completions and Graduations: program completions and graduation ceremonies; Office of the Academic Registrar: student complaints, complex student matters including external review, strategic projects and initiatives, and group operations.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the to