Service Desk Analyst

1 week ago

Brisbane, Australia Integria Full time

**Vacancy No**
- VN160

**Employment Type**
- Full-time Permanent

**Work Location Name**
- Brisbane

**Job Details**
- Integria Healthcare brings together the best names in natural medicine to deliver a total suite of superior, scientifically proven healthcare products. Integria Healthcare is committed to our vision to inspire people to live better lives through natural healthcare, as well as growing our business with talented people who want to share his vision and love where they work.**The Role**:
As the service desk analyst, you will partner with all levels of the business identifying, qualifying and classifying service requests and IT Issues. Using your exceptional problem-solving abilities, including root cause analysis and identification of workarounds, you will uphold effective stakeholder engagement and customer service interaction.
- In this role you will provide all front line and desktop support services across a wide variety of equipment and technology used within the business. You will be required to build and maintain a thorough in-depth knowledge of all technology that is in use within Integria and will play a critical role in the deployment, education, and support of such technology to all business end users.**Key Responsibilities**:

- Ownership of all support requests whilst managing stakeholder communications and expectations in professional and efficient manner regarding status updates
- Effectively managing ticket queues, by analysing, assigning and escalating the support calls received within Service Desk and the ability to identify Priority One Incidents
- Image, Build and deployment of all end user equipment (including refreshes)
- IT asset tracking and licence management of end user equipment and software
- Ensure the capture and documentation within IT Knowledgebase
- Contribute to post Incident reviews and reports and assist in the implementation of improvements where identified and agreed within the IT Team

**About You**:

- At least 3 years’ demonstrated experience as a level 2 service desk/deskside or support engineer in a commercial environment
- Qualifications in Information Technology and/or equivalent work experience in IT environment working with other IT Technical roles
- Vendor Certification
- Experience supporting Windows 10, Apple iOS and Microsoft Office
- Experience in administering Azure Active Directory, Exchange Online, Office365, Endpoint Manager and Dynamics 365
- Hands on experience in administrating hardware support across a range of devices
- Previous experience in supporting Microsoft Teams as an IP Telephony system and Mobile Phones using Microsoft Endpoint Manager
- Experience with Azure as a Service offerings is beneficial
- Experience with Wireless, WiFi, IP Addressing and TCP/IP

**What We Offer You**
- Working with established, trusted brands in a fast-growing category and company
- Culture of empowerment and collaboration with a motivated and high-performing team
- Competitive salary coupled with additional employee benefits including, access to generous staff discounts on all Integria Healthcare products, our Employee Assistance and Wellbeing Program, discounted private health insurance and much more.

**Applications Close Date

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