IT Service Desk Analyst

3 days ago

Brisbane, Australia Icon Group Full time

**Information Technology**

**Brisbane**

**Full Time**

**Icon Group**

Join our evolving and focused IT Service Desk team based at our head office in South Brisbane. Reporting to the IT Service Desk Team Leader, you will provide level one IT Service Desk support for all divisions of our organisation.

This is an amazing chance to gain hands-on experience in a fast-paced and growing organisation. Our IT Service Desk Analysts gain rich experience providing **clear pathways for progression** towards a fulfilling career in IT.
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**_Who are we looking for?_**
Our ideal new team member has experience in an IT Service Desk environment. You will bring a “tech savvy” skillset and an ability to communicate and problem solve in partnership with our employees who have varying technical capabilities.

**About Us**
Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Hong Kong, England and New Zealand. We are built on a strong but simple vision - to deliver the best care possible, to as many people as possible, as close to home as possible.

With more than 3,700 employees company-wide, we bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally.

**At Icon, you’ll play a key part by**:

- Using remote tools and diagnostic utilities to aid in troubleshooting and fulfilment
- Performing hands-on fixes at the desktop level when remote tools are not appropriate, including hardware configuration, delivery of end user devices, or other fixes as determined
- Escalating incidents and requests with accurate documentation to our level two support teams
- Maintaining articles in the IT Service Desk Knowledgebase
- Actively contributing in a team environment and identifying opportunities for continual improvement

**About You**:

- You can show an ability to logically troubleshoot with a proactive attitude towards identifying issues and resolution
- You’ll understand the importance of being organised, have a keen eye for detail and have excellent service and support skills
- With your positive communication skills, you’ll be eager to build strong working relationships

***Are we right for you?**
Our team makes us who we are, they shape our impact and drive our success. So, it’s important we hire people who believe in what we stand for. We asked our people what it takes to succeed and love life at Icon Group. Here’s what they said:

- You’ll truly want to work together towards our ambitious vision and goals
- You’ll embrace and enjoy pace, progress, and change - we rarely sit still for long
- You’ll need a serious work ethic and a thirst for job satisfaction that sees you putting up your hand to grab opportunities

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