Sales & Partnerships Manager

**About Phorest**:
Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally - that’s one million salons and a billion-dollar company.

We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster.

**The Opportunity**:
We’re seeking a **hands-on and strategic Sales & Partnerships Manager** to champion our growth within the premium salon, spa and clinic market in Australia. This role is responsible for deepening client relationships, expanding our partnership ecosystem, and leading a high-performing team to deliver against ambitious sales and marketing goals.

As a key member of our Australian leadership team, you'll actively engage with premium accounts, identify new revenue streams and business opportunities, and represent Phorest at industry events. You will also play a pivotal role in developing and executing go-to-market strategies in collaboration with regional and global teams..

This is a full-time hybrid position, with the Phorest Australia office based in Fortitude Valley, Brisbane, QLD, with opportunities to work from home.

**What You'll Do**:
**Premium Account Management & Growth**:

- Build and strengthen long-term relationships with key premium accounts to increase retention, usage, and customer lifetime value.
- Proactively identify upsell opportunities and implement referral strategies to generate new leads from existing premium clients.
- Represent Phorest at industry and Phorest-led events through online and in-person product demonstrations and thought leadership.
- Collaborate with Marketing and the Managing Director to design premium acquisition strategies and support event execution.

**Partnership Strategy & Execution**:

- Identify, establish, and manage strategic partnerships with aligned brands and organisations in the premium salon sector.
- Define and track referral KPIs to grow Phorest’s presence within partner networks.
- Develop and activate partnership plans, including co-branded campaigns, content collaborations, and lead-sharing initiatives.
- Work cross-functionally with sales, marketing, and product teams to support partner-related go-to-market efforts.
- Align with the Global Partnerships team to enhance Phorest’s partner offering worldwide.

**Industry Engagement**:

- Leverage and grow Phorest’s industry presence by activating membership networks, participating in forums, and engaging with key stakeholders.
- Explore and establish new networks to further integrate Phorest into the premium salon community.

**Sales & Marketing Leadership**:

- Lead, coach, and inspire a high-performing Sales & Partnerships team with a strong focus on accountability, innovation, and continuous improvement.
- Set clear KPIs and performance goals, conduct regular reviews, and support professional development through ongoing mentorship.
- Facilitate regular team check-ins, identify and remove operational roadblocks, and align team efforts with strategic business priorities.
- Ensure tight alignment between sales, partnerships, and marketing to maintain consistency with global go-to-market standards.

**Who You Are**:

- 5+ years KPI driven sales experience, ideally in a SaaS environment.
- Previous experience in the salon / beauty / medi aesthetic industry, while not essential, is highly desirable.
- Experience managing and leading teams is preferable.
- Experience with project management and new process rollout.
- Experience working with sales CRM’s, Marketing automations, and digital reporting tools.
- Demonstrated experience meeting established KPIs.
- Outstanding in-person and over-the-phone communication and interpersonal skills.
- Excellent organisational and time management skills.
- Networking aptitude.
- Excel at multitasking and thrive in a fast-paced environment.
- Ability to adapt to rapidly changing project priorities.
- Strong attention to detail, and process-driven.
- Collaborative worker, able to delegate tasks and take initiative and ownership as required.
- Can work independently and flexibly, with remote working optional.

**Employee Benefits**:

- The remuneration package for this role will consist of a base salary plus commission based on the agreed client base growth targets.
- To help you maintain a harmonious work-life balance, Phorest provides 23 days of annual leave per year.
- Your well-being is important to us, so we provide 2 Wellness Days annually and a complimentary EAP.
- As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme.
- We support the women who work in Phorest by offering 2 weeks of leave for Fertility Treatment, Pregnancy Loss, and Menopause.
- **We grow our own timber** We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources, including LinkedIn learning.
- We offer int