Assistant Manager

2 weeks ago

Arncliffe, Australia Rocksia Hotel Full time

**About Us**:
Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.

Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.

**The Venue**:
Following an interior refurbishment that took six months the Rocksia Hotel now boasts a state-of-the-art sports lounge, a complete bistro makeover and the addition of a dedicated function space in the upper level of the venue. The Rocksia Hotel has a focus on delivering friendly professional service, a fun atmosphere and has something for everyone with a new sport bar, best in class gaming facilities and food and beverage outlets.

**Job Overview**:
**Key Responsibilities**:

- Oversee daily operations to ensure a smooth and efficient workflow
- Contribute to the training and development of team members, fostering a culture of continuous learning and improvement.
- Assist in leading and motivating a team of employees to achieve venue and company goals.
- Handle various administrative duties, including scheduling, payroll management, and other tasks as assigned.
- Provide exceptional customer service by resolving issues, addressing customer inquiries, and maintaining a high level of customer satisfaction.
- Work closely with the management team to oversee and enhance operational processes, ensuring smooth and efficient workflow.
- Assist in monitoring and managing inventory levels to optimise stock availability and minimise excess or shortages.

**Qualifications**:

- Previous experience as an Assistant Manager in a hospitality setting
- Strong leadership and interpersonal skills
- Current RSA and RCG certifications
- Excellent communication and problem-solving abilities
- Strong organisational and problem-solving abilities.
- Knowledge of relevant legislation and regulations
- Proven ability to work in a fast-paced environment

**Benefits**:

- Oscars Group food & beverage discounts
- Internal training and development opportunities
- Career development opportunities within Oscars Group across 40 amazing venues.
- Employee Assistance Program
- Mentoring from a strong team of hospitality professionals
- Reward and recognition programs

**Salary**: $70,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Shift work

Supplemental pay types:

- Tips

**Experience**:

- Hospitality: 1 year (preferred)

Licence/Certification:

- RSA/RCG (required)

Work Authorisation:

- Australia (required)

Ability to Commute:

- ARNCLIFFE, NSW 2205 (required)

Work Location: In person

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