Field Operations Leader

**Job Description Summary**: Reporting to the General Manager of Services for GE Healthcare A&NZ, this critical and senior leadership role will see you driving a coherent service strategy across the GEHC business for Critical Care Services (CCS), including modalities of Patient Care Solutions and Ultrasound. Success will be achieved by optimising the use of resources to drive integrated service delivery and customer experience, as well as providing operational and technical input for the commercial service strategies.

**About GE Healthcare**:
GE Healthcare (GEHC) is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Our passionate people are creating the products, solutions, and services our customers need to deliver the best patient care possible. Think about keeping a baby warm in a neo-natal unit, or a woman being screened for breast cancer, or your grandparent’s heart being monitored on an ECG. This is just a small glimpse of what we do at GE Healthcare and why we are so proud to work here.

**About the Role**:
Reporting to the General Manager of Services for GE Healthcare A&NZ, this critical and senior leadership role will see you driving a coherent service strategy across the GEHC business for Critical Care Services (CCS), including modalities of Patient Care Solutions and Ultrasound. Success will be achieved by optimising the use of resources to drive integrated service delivery and customer experience, as well as providing operational and technical input for the commercial service strategies.

Your team will consist of 4 direct reports each of which are experienced and dedicated Service Delivery Managers as well as 46 indirect reports (Field Service Engineers). Your focus will be to set the vision and operational tactics to develop a world leading Field Operations Team by utilising and driving financial, operational, and customer-centric metrics.

We are open to the role being based in Brisbane, Melbourne or Sydney.

**About You**:
We are looking for a commercially and technically astute individual that has senior level experience in the healthcare industry, operations and service environment. GEHC is always transforming so you need to be a leader who is comfortable with change and who can provide a supportive and encouraging environment for their teams through ongoing evolution.

Most importantly, you will be an exceptional leader of leaders, with a true coaching mindset, people naturally want to follow you and be mentored by you to succeed. As an integral part of the Australia and New Zealand leadership team you will help drive culture, quality and velocity for our customers and front-line teams. Your communication skills will be pivotal to your success. You understand how to influence others both verbally and in writing, and you are flawless at knowing how to communicate at all levels of an organisation. Writing a powerful and influential business case is second nature to you, as is your ability to coach others in the team to do the same

You have a natural curiosity and every interaction you have is to “seek to understand”. You want to know why and do this without judgement, keeping an open mind, this builds trust and ensures a strong franchise view across the business. We will expect you to embody our Leadership Behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Building trust early will be essential and you will do this with your self-discipline around following up, executing on tasks, and doing what you say you will do.

And from a learning perspective, you will have tertiary qualifications as well as evidence of ongoing professional development and most importantly, applied learning.

It would be a strong advantage if you have knowledge of GE Healthcare, our structure and products.

**Qualifications and Experience**:

- Bachelor’s degree or equivalent in Bio-medical or Electrical/ Electronic Engineering field
- Bachelor’s degree or equivalent in a Technical, Commercial or Operational field
- Masters and Lean / Six sigma experience within an operational context is highly desirable

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength