Operational Team Leader

4 days ago


Parramatta, Australia Bolton Clarke Full time

Competitive Base Salary + Super + Generous Salary Packaging Benefits
- Brand new role within Australia largest independent NFP Aged Care provider
- Friendly and Supportive team committed to work life balance

**The Role**:
Reporting to the Operations Manager, this role will assist in the development and lead the implementation of Home and Community Support strategies, to deliver individualised and customer focused care and to build the Home and Community Support profile in Sydney.

This role will also manage and implement strategy formulation and business planning processes to grow the Home and Community Support business through sourcing and identifying business opportunities, coordinating marketing and assisting with the development and implementation of existing and new services.

**Accountabilities**:

- Champion the consumer-directed model of care in response to the changing expectations of customers.
- Build and maintain strong relationships with internal and external customers and local networks (i.e. Business partners, referrers, residents) to promote Bolton Clarke and remain abreast of emerging issues.
- Ensure availability and visibility throughout the office and encourage cross-functional collaboration to achieve the best outcome for the organisation.
- Develop and implement systems and processes to ensure consistency of support functions across the Home and Community Support business units to optimise business outcomes.
- Provide leadership and supervision for the day-to-day activities of the Home and Community Support team
- Provide support to the Home and Community Support Operations Manager in monitoring budgets, expenditure and debtors.

**About You**:

- Bachelor’s Degree in a business-related field, or significant experience deemed equivalent
- Strong financial insight, analytical problem-solving skills, and reporting capabilities within a service delivery framework.
- Advanced business insight in a community services environment including strong abilities to interpret financial and performance data including areas of deficit.
- The ability to manage and influence performance with proven change management skills
- Successful experience in effectively managing government-funded community care packages such as Aged Care Packages and CHSP.
- Demonstrated knowledge and understanding of relevant legislative frameworks, standards, and government funding requirements
- Extensive leadership and people management skills; operating in a highly regulated and complex environment

**Why work for Bolton Clarke?**

Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 39 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

In addition, we offer:

- Competitive base salary + $15,900 Salary packaging + $2,650 meal and entertainment allowance
- Reimbursement of $0.88per/km you travel when using your own vehicle.
- Health Insurance discounts with Medibank
- Discount on selected car dealerships
- Fitness Passport Program
- Generous Employee referral program
- Free Flu Vaccinations
- Employee Assistance Program
- Travel and Flight benefits

**How to apply**:



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